Cake Decorator

Hy-Vee; Savage (MN); On-site; USD 23,419 - 28,929; Full time

Job summary

Hy-Vee in Savage, MN is seeking a Bakery Cake Designer. You will decorate items, assist customers with bakery orders by phone and in person, and help maintain a positive store image with courteous, efficient service.

The role requires high school-level education and strong customer service, teamwork, and the ability to learn current design trends. Must comply with sanitation standards and support bakery operations.

Qualifications

• High school or equivalent required with six months or less of related work experience.
• Excellent communication and interpersonal skills.
• Ability to learn decor trends and apply patterns.

Responsibilities

• Provide friendly customer service and assist with bakery orders by phone or in person.
• Decorate bakery items and maintain up-to-date design knowledge.
• Assist customers, guide to products, and manage order timelines.
• Take bakery orders at counter and coordinate with team to fulfill orders.
• Ensure department standards and proper sanitation; keep area clean.
• Lead by example in training part-time staff when needed.

Skills

Customer service

Teamwork

Professionalism

Growth mindset

Partnerships

Education

High school diploma or equivalent

Job description

Job Title

Bakery Cake Designer

Department

Bakery

FLSA Status

Non-Exempt

General Function

Responsible for decorating bakery items. You will assist customers with their bakery orders by telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships.
• Growth mindset.
• Results oriented.
• Customer focused.
• Professionalism.

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they’re looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Takes customer orders at Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc).
• Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
• Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

• High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extremes.

Equipment Used to Perform Job

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, basin, airbrush, telephone, copy cake machine, intercom system.

Contacts

Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.

Compensation

The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Additional Information

Employment is contingent upon the successful completion of a pre employment drug screen.