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Job Responsibilities
- Assemble and prepare soft serve and Blizzard cakes, including decorating with icing, gel, drawings, decorating kits, airbrush, edible images, and letterings.
- Ensure all cake products meet Dairy Queen standards of quality and excellence.
- Meet the requirements of all other staff positions as needed.
- Prepare and decorate cakes according to customer specifications and standards.
- Operate and maintain cake and soft serve equipment safely, following health and safety standards.
- Maintain an inventory of decorated cakes, including backup cakes for peak times.
- Keep display freezers stocked attractively with a variety of cakes.
- Conduct sampling and actively promote products.
- Take and fill customer cake orders professionally and promptly.
- Provide excellent customer service, being attentive to customer needs.
- Work as part of a team to ensure quality, service, cleanliness, and value.
- Maintain cleanliness and organization of work areas and equipment.
- Perform cleaning tasks including washing counters, sweeping, mopping, and trash removal.
- Report any issues or unusual matters to the supervisor promptly.
- Perform additional duties as assigned by management.
Additional Responsibilities
- Decorate cakes for special orders and walk-in customers according to specifications.
- Operate the cake production area adhering to PRIDE standards, policies, and procedures.
- Ensure guest satisfaction through quality, value, service, and cleanliness.
- Maintain positive relationships with colleagues and customers.
- Communicate significant issues to management.
- Exhibit exceptional decorating skills, including floral and character designs. Portfolio required.
- Cake decorator certification is preferred.
- Work comfortably in different temperature ranges and under pressure in a high-volume environment.
- Stand for long periods and lift up to 50 pounds.
- Follow instructions precisely, including replicating drawings and letters.
- Adhere to food-handling regulations and maintain good personal hygiene.
- Provide excellent customer service with a positive attitude and promptness.