Cage Teller Floater

Cdacasino; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Coeur d'Alene Casino Resort & Hotel is seeking an Entry level Cage Cashier Floater to support casino cage operations and provide excellent guest service. This role involves flexible shifts across early mornings, swing, and nights, with duties including cash handling, currency exchanges, and maintaining internal controls.

The position is tipped and requires a high school diploma, cash-handling experience, and the ability to obtain a CDA gaming license.

Qualifications

• Minimum age 18 years.
• High School Diploma or equivalent.
• Two years cash-handling experience; three years preferred.
• One year experience as Cage Cashier or Main Bank Cashier preferred.
• Flexibility to work varied shifts including evenings, weekends and holidays.
• Must obtain and retain a Class A gaming license through the CDA Tribal Gaming Commission.

Responsibilities

• Providing superior guest experiences and handling challenging scenarios with professionalism in a fast-paced environment.
• Processing cash-out vouchers, making change, cashing checks, debit/credit card transactions, promotional payouts and currency exchanges as needed.
• Be fully knowledgeable about Title 31 and relevant Gaming regulations or learn them; establish new patron accounts per Title 31 guidelines.
• Ensure cash drawer balance and perform exchanges with the vault; complete all transactions accurately across shifts.
• Balance cashier banks, maintain accuracy, and use currency counting machines to verify cash issues.
• Maintain security of bank, workstation, and computer information; report variances to a supervisor.

Skills

Cash handling

Math skills

Computer skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Level: Entry

Job Location: COEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876

Position Type: Full Time

Education Level: High School

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Variable

Job Category: Banking

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting guest experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!

This is a tipped position. All tips earned will be included on your paycheck.

SUMMARY

As a Cage Cashier Floater, you will play a vital role in providing exceptional customer service to casino guests by facilitating various financial transactions with accuracy and professionalism.The Cage Teller floater supports cage operations by providing flexible coverage across shifts and functions. This position performs core cage teller duties while adapting to varying shift assignments, including early mornings, swing, graveyard, weekends, and holidays. The role requires a high degree of accuracy, integrity, and adherence to internal controls, as the floater may be assigned to different work schedules based on operational need.

RESPONSIBILITIES

• Providing superior guest experiences. Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced environment.
• Processing cash-out vouchers, making change, cashing checks, debit/credit card transactions, promotional cash payouts, and foreign currency exchanges as needed.
• Be fully knowledgeable about all Title 31 and relevant Gaming regulations or the ability to learn and understand them. Establish new patron accounts following Title 31 guidelines.
• Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary. Completes all transactions accurately throughout shift.
• Precision, attention to detail, and excellent customer service skills to contribute to the smooth functioning of financial transactions and enhance the overall experience of casino guests.
• Utilize multiple computer applications, such as Microsoft Word and Excel, proficiently.
• Balance cashier bank and maintain accuracy according to established standards.
• Utilize currency counting machine to verify bank and additional cash issues before accepting the issue.
• Complete and sign all paperwork completely and neatly according to current departmental policy.
• Maintain security of bank, workstation, and other computer information.
• Notify supervisor, security, and surveillance if stolen or altered checks, coupons, or voided tickets are cashed.
• Report any variances to shift supervisor prior to leaving for the day.
• Attend all team meetings including assigned training or other workshops as requested by manager.
• Immediately notify supervisor of any alerts, customer complaints or employee concerns in order to achieve positive resolution.
• Other projects and duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Minimum age requirement is 18 years of age.
• High School Diploma or equivalent experience required.
• Two (2) years of cash-handling experience required; three (3) years preferred.
• One (1) year experience as a Cage Cashier and/or Main Bank Cashier preferred.
• Flexibility to work varied shifts to include evenings, weekends, and holidays.
• Must be able to obtain and retain a Class A gaming license through the CDA Tribal Gaming Commission.

SKILLS/KNOWLEDGE

• Must be detail oriented individual who is capable of working efficiently and multitasking in a fast-paced environment. Handle large sums of money with accuracy while focusing on proving great guest experiences.
• Strong math skills required.
• Intermediate level computer skills required; Advanced level preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; work in confined spaces; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

RECRUITING PRACTICES

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants