Cage Supervisor

Kickapoo Lucky Eagle Casino; Victoriano Hernandez Colonia (TX); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Kickapoo Lucky Eagle Casino Hotel is seeking a Cage Shift Manager to oversee Cage operations, staff and cash handling on assigned shifts. The role emphasizes protecting funds, accountability and efficient operations.

Responsibilities include ensuring compliance with laws and regulations, maintaining records, and directing day-to-day activities of team members. The position requires supervisory or equivalent cage operations experience, strong leadership, and the ability to manage multiple tasks

Formación

• Requires HS diploma or GED.
• Requires 2+ years supervisory or cage ops experience.
• Associates degree in accounting/business preferred.
• Ability to handle large sums of cash securely.
• Detail oriented, organized and proactive.
• Leadership to build a positive Cage culture and train staff.
• Able to adapt to changing priorities and multitask.

Responsabilidades

• Ensure compliance with tribal, federal and gaming regulations.
• Maintain guest service standards; address guest and staff concerns.
• Maintain staffing levels and supervise daily activities and performance reviews.
• Record-keeping and reporting for department.
• Supervise and train team; manage scheduling, shifts and disciplinary actions.
• Protect assets by verifying Cage transactions and securing cash.
• Investigate variances and complete end-of-day Cage inventory.
• Maintain knowledge of Cage systems and software updates.
• Ensure internal controls and regulatory compliance; audit as needed.
• Support management with team meetings and policy updates.
• Perform duties of Cage Cashier or Main Banker as needed.

Conocimientos

Supervisory experience

Cash handling

Attention to detail

Leadership

Adaptability

Office equipment & software

Educación

High School Diploma or GED

Associate's degree in Accounting or Business Administration

Herramientas

10-key calculator

Microsoft Office

Descripción del empleo

Reports to:

Cage Shift Manager

Supervises:

Cage Cashiers and Main Bankers

Job Summary:

Responsible for Cage operations, equipment and staff during assigned shifts while placing an emphasis on ensuring protection of funds, accountability, and efficient operations.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Maintain adequate staffing levels to ensure tasks and guest's needs are met.
• Maintain thorough department records and reports.
• Supervise day-to-day activities of team members to include performance reviews, rewarding, disciplinary action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
• Protect company assets by verification of Cage transactions as recorded in the computerized systems.
• Investigate variances and accurately complete Cage inventory at the end of each gaming day in a timely manner.
• Maintain thorough knowledge of Cage operation controls and software, including updates.
• Monitor staff performance and ensure adherence to established internal control procedures and applicable government-specified regulations.
• Ensure the efficient operation of the Cage and maintain a high level of integrity and security of cash and cash equivalents by verifying Cage transactions as recorded in the Cage accounting system and software.
• Assist management with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
• Perform duties of a Cage Cashier or Main Banker as needed.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Two years experience in a supervisory role or two or more years of equivalent experience in cage operations cashier or banker duties.
• Associate's degree in Accounting, Business Administration or a two year degree of any college or university (preferably but not limited to).
• Must possess ability and experience in handling and securing large sums of cash.
• Must be detail oriented, accurate, highly organized, self-motivated and demonstrate initiative.
• Must build a positive culture in Cage to meet and exceed guest service standards and provide leadership, coaching and development to the team.
• Must adapt quickly to changing priorities and must be able to organize, prioritize and complete multiple tasks simultaneously.
• Must have intermediate knowledge of the use of standard office equipment; including a 10-key calculator and Microsoft Office programs.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.