Cage Supervisor

Granite State Gaming & Hospitality; Hampton (NH); On-site; USD 30,000 - 39,000; Full time

Job summary

Granite State Gaming & Hospitality in New Hampshire is seeking a Cage Supervisor to oversee daily cage operations, ensure cash handling accuracy, and maintain regulatory compliance. You will supervise staff, monitor transactions, and safeguard assets in a fast-paced casino environment.

The ideal candidate has strong organizational and analytical skills, experience with cash processes, and a commitment to guest service.

Qualifications

• High school diploma or GED; gaming or banking experience preferred.
• Experience in cash handling and regulatory compliance is a plus.
• Strong organizational and analytical abilities.

Responsibilities

• Oversee cage operations, including cash handling, chip transactions, check cashing, and bank balancing.
• Safeguard assets and ensure compliance with Title 31 guidelines (CTRs and MTLs).
• Maintain records of transactions and cash counts with complete documentation.
• Document incidents, variances, or regulatory violations following proper reporting protocols.

Skills

Organizational skills

Analytical skills

Problem-solving

Education

High school diploma or GED

Job description

What you’ll expect

The Cage Supervisor is responsible for overseeing the daily operations of the casino cage, ensuring that all transactions are accurate, secure, and comply with company policies and regulations. This role includes supervising cage staff, managing cash and chip transactions, and maintaining a safe and efficient work environment. The Cage Supervisor plays a key role in supporting the financial integrity of the casino, providing exceptional service to guests and staff.

What you’ll do

• Safeguard assets.
• Provide exceptional Guest service while maintaining a positive attitude
• Oversee daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing
• Ensures compliance with Title 31 guidelines including CTRs and MTLs
• Monitor cage procedures and transactions to maintain a secure and compliant environment and prevent theft, fraud, or loss and ensure accuracy and efficiency
• Handle escalated customer complaints or disputes with diplomacy and a customer focused approach
• Assist Cage Cashier/Player Service Representative/Floor Host with daily tasks
• Maintain records of transactions and cash counts, ensuring all documentation is complete and accurate
• Document all incidents, variances, or regulatory violations, following proper protocols for reporting and report to management promptly
• Performs all vault functions - manages and maintains custody of coin, currency, checks and records of cage transactions on shift
• Assists Cage Manager in maintaining accurate records on shift
• Maintains strict confidentiality of internal activities
• Count starting and ending cash on hand by denomination
• Verify GOC (Games of Chance)
• Complete Fills and Drops in TRMs and Recyclers
• Balancing and distributing cash for business start of day
• Address staff issues or conflicts, escalating to management as needed to maintain a positive work environment
• Other duties as assigned

What you’ll bring

• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills

What we’ll require

• High school diploma. GED, or relevant experience
• Previous gaming or banking experience preferred