Cage Shift Manager - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 58,000 - 72,000; Full time

Job summary

Live! Casino & Hotel is seeking a Cage & Credit Shift Manager to oversee operations related to cage and credit on a shift basis. This role includes managing guest service functions, supervising staff, and ensuring compliance with all gaming regulations. As a key part of the management team, you will help maintain an enjoyable gaming experience while also managing financial processes and staff development.

Benefits

Comprehensive group health benefits

Free Basic Life Insurance

Generous retirement savings options

Paid Time Off

Tuition Reimbursement

On-site Wellness center

Training and pathways for career growth

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Live! Hotel, Food & Beverage, and Entertainment Discounts

Qualifications

• Degree in Business, Finance, Accounting, or related field OR equivalent work experience.
• Ability to comply with state gaming regulations, possibly requiring a license.

Responsibilities

• Supervising guest services personnel to ensure control over casino funds.
• Training and developing staff, including performance management.
• Managing financial records and credit processing in accordance with regulations.

Skills

Problem Solving

Document Analysis

Interpersonal Skills

Education

Four-year degree in Business, Finance, Accounting, or related field

Job description

Min Compensation

USD $58.50/Yr.

Max Compensation

USD $71,250.00/Yr.

Overview

Why We Need Your Talents:

The Cage & Credit Shift Manager is accountable for the operation of the cage and credit team on a shift basis. Supervises all cage, vault/ bank, credit and guest service functions and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Responsibilities

Where You'll Make an Impact:

• Responsible for supervising the Guest services personnel on assigned shift to ensure accurate control over casino funds.
• Ensure all policies and procedures are followed.
• Manages processes and procedures to control and reduce loss time injuries.
• Review staffing levels to maintain budgeted employment.
• Delegate authority and assign responsibilities.
• Development of staff to include training interviewing for hires, performance management to include disciplinary counseling up to and including termination and conducting performance evaluation.
• Maintain records and reports relating to Variances, deposits & credit Activity and process and/or approve customer applications for casino credit.
• Oversees credit processing, in accordance with IC §609a.3.
• Approves and extends credit limits as set forth in the internal controls, in accordance with IC §609a.3 and §609a.4.
• Obtain second approval from the General Manager, Director of Finance or Cage and Credit Manager for all casino credit applications in accordance with IC §609a.4.
• Manages department financial data.
• Review cage shift activities with Cage & Credit Manager.
• Meet with departmental Directors and Managers as necessary.
• Ability to extend complementaries in accordance with the property comp matrix.

Skills to Help You Succeed:

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors.
• Flexible work schedule.

Qualifications

Must-Haves:

• Four (4) year degree in Business, Finance, Accounting, or related field OR
• Equivalent work experience in casino cage operations in a casino environment that includes Slot /slot machines and Table Games

• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to:
• Stoop, bend, and squat
• Work in a location with loud noise, visual distractions, and temperature changes.
• Standing 100%
• Walking 50%
• Bending/Lifting (up to 75 lbs.)
• Pulling/Pushing (up to 75 lbs. with help)
• Use of stairs and elevators

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.