Cage Shift Manager

Suncoast Hotel & Casino; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

Suncoast Hotel & Casino in Las Vegas is seeking a Player Services Supervisor/Shift Manager to protect cage assets and ensure compliance with internal controls, policies, and gaming laws. You will supervise Cage, Credit and Boyd Rewards Club operations and coordinate staff during the shift.

The role requires 21+ years of age, Cage/Credit experience preferred, strong English communication, and the ability to bend and lift up to 50 lbs.

Qualifications

• Must be 21 years of age.
• 2 years Cage/Credit experience preferred.
• Ability to utilize basic office machines as well as 10 key, jetsort, jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate Oasis-PitBoss, Loyalty, Everi, NEWave CENTRE, Microsoft Office , and KRONOS software and processes.
• Excellent communication and interpersonal skills and the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must obtain a TAM card for Guest comping requirements
• Must be able to bend, push and lift up to 50 lbs. in weight
• Must pass heightened background review

Responsibilities

• Serve Player Services customers by cashing checks, exchanging gaming chips for currency, cashing checks, and processing markers and fills.
• Maintain balance, and safeguard Player Services assets during assigned shift.
• Monitor and verify all cash intake.
• Monitor transactions and documentation to ensure compliance with gaming regulations, company policies, procedures, and laws.
• Input, update, and access customer credit and other information via computer.
• Coordinate job duties of Players Services personnel; instruct in proper performance of job duties.
• Report and research any variance.
• Able to work any position in Player Services
• Explains and promotes the Boyd Rewards Loyalty Program
• Assist with and have complete knowledge of special events and promotional activities to ensure optimal customer service
• Handle guest recovery as required
• Perform daily player tracking system audits as required
• Other duties as assigned by management.

Skills

Customer service

Cash handling

Regulatory compliance

Team leadership

English proficiency

Education

High school diploma

Tools

Oasis-PitBoss

Loyalty

Everi

NEWave CENTRE

Microsoft Office

KRONOS

Job description

Job Description

Player Services Supervisor/Shift Manager is responsible for protecting casino cage assets and in complying with company internal controls, policies and procedures and laws. Conduct monetary and credit transactions for customers, gaming departments and employees. Trained in Cage, credit and Boyd Rewards Club operating functions

• Serve Player Services customers by cashing checks, exchanging gaming chips for currency, cashing checks, and processing markers and fills.
• Maintain balance, and safeguard Player Services assets during assigned shift.
• Monitor and verify all cash intake.
• Monitor transactions and documentation to ensure compliance with gaming regulations, company policies, procedures, and laws.
• Input, update, and access customer credit and other information via computer.
• Coordinate job duties of Players Services personnel; instruct in proper performance of job duties.
• Report and research any variance.
• Ability to bend, push, lift and carry up to 50 pounds.
• Able to work any position in Player Services
• Understanding of how the Boyd Rewards Club operates and supervises Player Services Representatives that create new Boyd Rewards Accounts
• Ability to create duplicate Boyd Rewards Cards for Guests
• Ability to change the Pin of a Boyd Rewards guest, but cannot create new Boyd Rewards accounts
• Works with Casino Hosts and Gaming management to issue complimentaries as required
• Explains and promotes the Boyd Rewards Loyalty Program
• Assist with and have complete knowledge of special events and promotional activities to ensure optimal customer service
• Handle guest recovery as required
• Perform daily player tracking system audits as required
• Other duties as assigned by management.

Qualifications:
Qualifications

• Must be 21 years of age.
• 2 years Cage/Credit experience preferred.
• Ability to utilize basic office machines as well as 10 key, jetsort, jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate Oasis-PitBoss, Loyalty, Everi, NEWave CENTRE, MicroSoft Office , and KRONOS software and processes.
• Excellent communication and interpersonal skills and the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must obtain a TAM card for Guest comping requirements
• Must be able to bend, push and lift up to 50 lbs. in weight
• Must pass heightened background review

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.