Cage Shift Manager

ViziRecruiter,LLC.; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the gaming industry is seeking a qualified individual for the Cage, Credit, and Collections team. The role involves supervising operations, managing customer interactions, and adhering to gaming regulations. Ideal candidates should possess excellent communication skills, extensive experience in the gaming sector, and a commitment to maintaining professionalism.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Minimum five (5) years’ experience in a gaming environment or equivalent management.
• Ability to read, write, and communicate in English.
• Skill in maintaining effective working relationships with all team members.

Responsibilities

• Approve check cashing and credit limits as per management guidelines.
• Handle customer complaints and ensure compliance with gaming regulations.
• Balance marker bank and front money accounts.

Skills

Excellent communication skills

Customer service skills

Ability to maintain confidentiality

Education

High school education or equivalent

Tools

Cage equipment

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Responsible for the activity of Cage, Credit and Collections, including protecting the Company’s
assets and controlling the activity of the Cage, Credit and Collection personnel.

• Approve check cashing within the guidelines established by management
• Approve credit limits within the guidelines established by management (Credit Matrix)
• Handles customer complaints
• Comply with all Michigan gaming regulation procedures
• Prepare or assist in the handling of CTRC and all appropriate gaming regulation paperwork
• Oversee front line cage activity
• Monitor overage/shortage
• Balance marker bank and front money accounts
• Coordinate marker activity with pit locations and credit department
• Always conduct themselves in a professional manner
• Exhibit excellent customer service skills
• Other job-related duties as required

Requirements

• High school education or equivalent required
• Minimum five (5) years’ experience in gaming environment or equivalent management
• SUPERVISES: As instructed by the highest executive in the Cage/Credit and Collections Team (may
• supervise Level II, Level III, or non-licensed team member)

• Excellent communication skills
• Understand and comply with state, federal, Company and departmental rules and regulations
• Ability to read, write and communicate in English
• Ability to use all Cage equipment
• Skill in understanding and maintaining effective working relationships with all team Members
• Ability to maintain confidentiality of patron information