Cage Shift Manager

Cherokee Nation Businesses; Claremore (OK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid time off

Sick time

Holidays

Flexible spending accounts

Parental leave

Referral rewards

Discounts

Job summary

Cherokee Nation Entertainment in Oklahoma seeks a Cage Shift Manager to lead daily Cage operations, safeguard funds, and ensure regulatory compliance. You will mentor staff, coordinate with supervisors, and drive process improvements while delivering guest service excellence.

The role requires strong leadership, financial acumen, and the ability to manage vaults and large cash assets in a fast-paced gaming environment.

Qualifications

• Associate’s Degree and 1 year of related experience, or an equivalent combination of education and experience.
• Proven ability to lead a team.
• Proficiency with basic office equipment and Microsoft Office.
• Excellent verbal and written communication.
• Valid driver's license and ability to obtain gaming authority licensing.
• Comfortable working in an indoor, smoking-friendly environment with exposure to noise and odors.
• Ability to lift up to 25 lbs and stand/walk as required.

Responsibilities

• Oversee daily Cage, Main Cage, and Vault operations through Supervisors on your shift.
• Safeguard funds and assets; balance according to procedures; manage vaults.
• Ensure compliance with Cage policies and regulatory requirements.
• Hire, train, and manage staff; provide performance feedback.
• Identify process efficiencies and assist in implementation.
• Report suspicious activity and collaborate with Security/Accounting.
• Ensure ATM, cashing, and ticketing functions are working as designed.
• Coordinate with other departments to meet business needs.

Skills

Team leadership

Analytical skills

Communication

Driver's license

Gaming license eligibility

Office software

Education

Associate’s Degree or equivalent

Tools

Excel

Word

Outlook

Job description

Job Description

As a Cage Shift Manager, you will be a key leader in our Casino Cage operations, responsible for the accurate and efficient management of all financial transactions and assets during your shift. You will work closely with the Cage Operations Manager and other Shift Managers to safeguard company funds, maintain a robust control environment, and ensure compliance with all regulatory requirements. This role demands strong leadership, financial acumen, and a commitment to delivering superior guest service. You will also play a crucial role in developing and mentoring your team.

Responsibilities

• Manage the overall daily operations of Casino Cages, Main Cages, and Vaults through subordinate Supervisors on your assigned shift.
• Ensure company funds and assets are safeguarded, and that accountability is properly maintained and balanced according to prescribed procedures. Oversee the management of vault funds, including amounts in excess of $4 million.
• Ensure strict compliance with all Cage policies and procedures, as well as regulatory requirements (CNGC, IRS, and OHRC as applicable).
• Schedule, hire, train, and performance manage department staff to ensure competency, build knowledge, and provide for succession planning. Evaluate and provide feedback to staff and management regarding customer service execution.
• Assist in the identification, development, and implementation of process efficiencies.
• Report any suspicious activity to appropriate management, Security, and/or Surveillance personnel. Work with Accounting/Security/Surveillance to investigate unusual or suspicious activity, including cashier variances.
• Ensure equipment required for guest financial services (ATM, Check Cashing, Cash Advance, Ticket Redemption, etc.) is functioning as designed.
• Manage relationships with other departments to meet business demands.

Qualifications

• Associate’s Degree and 1 year of related experience, or an equivalent combination of education and experience.
• Proven ability to lead a team effectively.
• Ability to proficiently operate basic office equipment, computers, and standard computer programs (e.g., Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Excellent analytical skills and the ability to make sound decisions.
• Must have and maintain a valid driver's license. Ability to obtain and maintain licensing by the appropriate gaming authority.
• Comfortable working in an indoor, office-type climate with exposure to smoke, extreme temperatures, fumes, loud noises, dirt, dust, and unpleasant odors.
• Ability to handle average-weight objects up to 25 lbs, with prolonged sitting, some standing, and walking required.

About Us

For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment