Casino Host

Cherokee Nation Entertainment; West Siloam Springs (OK); On-site; USD 43,000 - 63,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid vacation

Job summary

Cherokee Nation Entertainment is seeking a Casino Host to act as the primary contact for the casino's most valuable guests. You will greet guests on the floor, build relationships, and coordinate complimentary offers based on play history to maximize guest satisfaction and loyalty.

Responsibilities include greeting guests, promoting programs, resolving disputes, and ensuring memorable experiences while safeguarding player information.

Qualifications

• Bachelor's degree and 0-2 years of experience in casino operations or sales, or an equivalent combination of education and experience.
• Strong written, verbal, and presentation skills with working knowledge of Microsoft Office Suite.
• Ability to build rapport and trust with high-end guests.
• Excellent customer service skills with the ability to assess needs and resolve issues effectively.
• Ability to work independently in a fast-paced environment and manage priorities with limited supervision.

Responsibilities

• Develop and maintain strong relationships with high-end guests through calls, emails, texts, and in-person meetings to maximize gaming revenue.
• Be present on the casino floor to meet and greet guests, promote casino programs, and coordinate special events to create an exciting atmosphere.
• Address and resolve guest disputes and complaints, ensuring a satisfactory outcome for both the guest and the company.
• Stay up to date on all casino promotions and events and use this knowledge to attract new guests and drive loyalty.
• Make informed decisions about complimentary offers for guests based on their gaming history and profitability.
• Maintain the confidentiality of all player information.

Skills

Strong communication

Customer service

Rapport building

Independent worker

Time management

Guest relations

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

A Casino Host acts as a primary point of contact for the casino's most valuable guests. Your main goal is to build genuine relationships and ensure these guests have a great experience every time they visit. You'll be visible on the casino floor, greeting guests and making sure their needs are met. You'll also manage complimentary offers for guests based on their play history and handle any disputes or complaints that arise, always striving for a positive outcome.

A Casino Host acts as a primary point of contact for the casino's most valuable guests. Your main goal is to build genuine relationships and ensure these guests have a great experience every time they visit. You'll be visible on the casino floor, greeting guests and making sure their needs are met. You'll also manage complimentary offers for guests based on their play history and handle any disputes or complaints that arise, always striving for a positive outcome.

Responsibilities

• Develop and maintain strong relationships with high-end guests through phone calls, emails, texts, and in-person meetings to maximize gaming revenue.
• Be present on the casino floor to meet and greet guests, promote casino programs, and coordinate special events to create an exciting atmosphere.
• Address and resolve guest disputes and complaints, ensuring a satisfactory outcome for both the guest and the company.
• Stay up to date on all casino promotions and events and use this knowledge to attract new guests and drive loyalty.
• Make informed decisions about complimentary offers for guests based on their gaming history and profitability.
• Maintain the confidentiality of all player information.

Qualifications

• A Bachelor's degree and 0-2 years of experience in casino operations or sales, or an equivalent combination of education and experience. Previous experience in a resort setting or a sales background is preferred.
• Strong written, verbal, and presentation skills, with a working knowledge of Microsoft Office Suite.
• The ability to build rapport and trust with high-end guests.
• Excellent customer service skills with the ability to assess needs and resolve issues effectively.
• The ability to work independently in a fast-paced environment and manage priorities with limited supervision.
• The availability to work varied shifts, including weekends and holidays, and to communicate with guests outside of regular work hours.
• Must be able to obtain and maintain all required gaming licenses and a valid driver's license.

About Us

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s What Awaits You

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company: Cherokee Nation Entertainment