Cage Services Supervisor

Terre Haute Casino Resort; Terre Haute (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Health, Dental, & Vision Insurance

Tuition Reimbursement

Paid Time Off

Employee Discounts

Life Insurance

Job summary

Terre Haute Casino Resort is seeking a Cage Services Supervisor to train and supervise Cage Services Representatives, ensuring excellent customer relations and strict adherence to policy and internal controls. The candidate will oversee cash operations, payouts, and chip movements across the cage areas, while maintaining accurate records and safeguarding assets.

The role requires supervisory experience in banking or casino cash handling, plus familiarity with AML and reporting.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• One year supervisory/management experience in banking, cash handling, or casino environment.
• Knowledge of internal controls and compliance is essential.

Responsibilities

• Supervise Cage Services Representatives and enforce policy.
• Oversee jackpot payouts, table fills, and cash transactions in the cage.
• Monitor cash levels in all Cage locations and reconcile cash on hand.
• Document attendance, manage disciplinary actions, and approve schedules.
• Prepare funds transfers and end-of-shift balancing for cashier windows and cages.
• Ensure AML compliance and secure handling of gaming chips and vouchers.
• Provide training on kiosk functions, promotions, and the Players Club enrollment.
• Respond to incidents and maintain confidentiality of casino operations data.

Skills

Supervisory experience

Cash handling

Internal controls knowledge

Banking experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.

Title: Cage Services Supervisor

Requisition ID#: 4714

Location: Terre Haute, IN, US, 47803

Property: Terre Haute Casino Resort

Pay Range

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!

At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

• Company Benefits Include:
• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including:
• Ford Affiliate Program
• Verizon
• AT&T
• TicketsAtWork
• Skechers
• Sherwin Williams
• Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development are also available.

Job Summary

Candidate is responsible for training and supervising Cage Services Representatives. Candidate will assure good customer relations are maintained by all personnel. Candidate is responsible for enforcing policy and procedures, and ensuring internal controls are being followed in assigned area.

#terrehautecasino

Essential Duties And Responsibilities

Candidate will supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, posting and payments on all counter checks, deposits and withdrawals. Candidate will monitor cash levels in all Cage locations including the main bank and employee bank.

Candidate will supervise large payouts by Cage Services Reps.

Candidate will make recommendations for changes to policies and procedures in order to improve efficiencies.

Candidate will document attendance and variances, review employee files and prepare corrective action documentation.

Candidate will complete daily cash accountability logs, give performance feedback and employee disciplinary actions.

Candidate will be responsible for charting attendance, issuing corrective actions and approval of weekly schedules and vacations.

Candidate will prepare funds transfers, ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows, main bank and employee bank.

Candidate will receive chip inventory and be responsible for movement of gaming chips between storage locations.

Ensures compliance with AML.

Candidate will issue manual counter checks for table games and slots if the computer system is off line.

Candidate will ensure preventative maintenance is performed on equipment in the Cage.

Candidate will maintain confidentiality of all casino operations data.

Candidate is responsible for informing Cage management of all incidents or disputes related to patrons, employees and inter-departmental issues.

Candidate will be responsible for processing credit applications, running credit reports, bank reports and gaming reports.

Candidate will supervise all point adjustments and resolve customer issues.

Candidate will provide Cage staff with marketing information. Candidate will supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run time errors.

May issue a complimentary/promotional expense in accordance with the approved comp matrix.

Candidate must provide training support of kiosk functions and promotions.

Candidate will supervise the enrollment of new members in the Players Club and answers account questions. Must have a thorough knowledge of the points system.

Other duties as assigned.

Required Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

High School Diploma or equivalent. College degree preferred. One year of supervisory/management experience required in banking, cash handling or equivalent casino experience. Knowledge and ability to evaluate internal controls a must.

Physical Requirements & Working Conditions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level is moderate. Candidate will be exposed to smoke when on the casino floor and in the cage. Candidate must be able to work all shifts in a fast-paced and highly demanding environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand, bend, stoop, and kneel for extended periods of time. Candidate must be able to ascend and descend stairs. Employee must have excellent dexterity of hands and fingers to use computers and handle vouchers, cash and chips. Employee is required to lift and carry up to 40lbs independently and more than 40lbs with assistance. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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