Cage Players Club Cashier

Belterra Park Gaming; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the gaming industry is seeking a Cage & Players Club Cashier to deliver excellent service to high-limit customers and manage cash transactions. The ideal candidate should possess strong communication skills and the ability to handle large sums of money while ensuring guest satisfaction. This role involves resolving customer inquiries, providing information on loyalty programs, and maintaining accountability over cashiers' drawers.

Qualifications

• Minimum of one year in a customer service or cash handling environment.
• Ability to maintain regulatory licenses and pass background checks.

Responsibilities

• Provide superior service to casino customers and staff.
• Handle various cash transactions and maintain a cashier drawer.
• Resolve customer issues effectively to ensure satisfaction.

Skills

Communication

Judgment

Customer Service

Education

High School Education or Equivalent

Job description

Job Description

The Cage & Players Club Cashier is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

Qualifications:
Qualifications

• Opens check-cashing cards (requires making credit inquiries).
• Cashes checks, money orders, cashier checks, coins or chips for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Performs numerous telephone functions to and from central credit, other casinos, and departments within Boyd Gaming.
• Maintains accountability over a cashier drawer
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Works closely with Executive Hosts, VIP Gaming Services, and Player’s Club to ensure superior guest satisfaction.
• Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Performs related duties and responsibilities as required

** EDUCATION AND/OR EXPERIENCE REQUIREMENTS:**

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program.

** ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):**

• Ability to maintain all regulatory licenses within assigned state of employment
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening

** PREFERRED KNOWLEDGE, SKILL AND ABILITY:**

• Ability to effectively communicate with customers, outside contacts, and all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to use computer, keyboard, and similar equipment.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.

** Knowledge of:**

• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

** Ability to:**

• Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• Ability to effectively and efficiently move around all work areas.
• Ability to balance bank at end of shift
• Ability to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.