Cage Operations Manager

Cherokee Nation Entertainment; Tahlequah (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Cherokee Nation Entertainment seeks a Cage Manager to oversee Cage and Player Services operations, including cash handling, vault functions, and guest transactions, ensuring adherence to tribal and federal regulations. You will lead a department with hiring/firing authority and manage budgets and staffing.

The role requires strong leadership, compliance knowledge, and the ability to travel as needed, with extended shifts and exposure to casino environments.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Previous cashiering or casino experience required.
• Knowledge of accounting principles, gaming regulations, and Cage operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer applications and Cage-related systems.
• Must have and maintain a valid driver’s license and the ability to obtain and maintain gaming licensure.
• Ability to travel as required, including in-state and out-of-state travel with overnight stays.

Responsibilities

• Oversee daily Cage and Player Services operations, including cash handling, vault functions, and guest transactions.
• Supervise departmental staff, including hiring, scheduling, training, performance management, and corrective action.
• Ensure compliance with tribal, federal, state, and local regulations, including Title 31 and currency reporting requirements.
• Maintain departmental budgets, monitor labor costs, and review financial and operational reports. Enforce internal controls and partner with other departments to implement process improvements and system enhancements.
• Resolve guest and employee concerns within scope of authority and elevate issues as appropriate.
• Coordinate execution of promotions, drawings, and related Cage functions.
• Ensure operational accuracy, proper equipment functionality, and timely reporting of variances or suspicious activity.
• Support implementation of departmental policies, procedures, and operational projects.
• Perform other job-related duties as assigned.

Skills

Leadership

Cash handling

Gaming regulations

Staff supervision

Communication

Analytical skills

Driver's license

Travel ability

Education

Bachelor's degree or equivalent

Job description

Job Description

As a Cage Manager, you will manage departmental processes, resources, and personnel in alignment with organizational policies and performance goals. This role oversees daily Cage and Player Services operations including cash handling, vault functions, and guest transactions while ensuring compliance with tribal, federal, state, and local regulations. You will lead a department with authority over hiring, firing, and performance decisions.

As a Cage Manager, you will manage departmental processes, resources, and personnel in alignment with organizational policies and performance goals. This role oversees daily Cage and Player Services operations including cash handling, vault functions, and guest transactions while ensuring compliance with tribal, federal, state, and local regulations. You will lead a department with authority over hiring, firing, and performance decisions.

Responsibilities

• Oversee daily Cage and Player Services operations, including cash handling, vault functions, and guest transactions.
• Supervise departmental staff, including hiring, scheduling, training, performance management, and corrective action.
• Ensure compliance with tribal, federal, state, and local regulations, including Title 31 and currency reporting requirements.
• Maintain departmental budgets, monitor labor costs, and review financial and operational reports. Enforce internal controls and partner with other departments to implement process improvements and system enhancements.
• Resolve guest and employee concerns within scope of authority and elevate issues as appropriate.
• Coordinate execution of promotions, drawings, and related Cage functions.
• Ensure operational accuracy, proper equipment functionality, and timely reporting of variances or suspicious activity.
• Support implementation of departmental policies, procedures, and operational projects.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s degree or an equivalent combination of education and/or experience.
• Previous cashiering or casino experience required.
• Knowledge of accounting principles, gaming regulations, and Cage operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer applications and Cage-related systems.
• Strong analytical, organizational, and cash-handling skills.
• Must have and maintain a valid driver’s license and the ability to obtain and maintain gaming licensure.
• Ability to travel as required, including both in-state and out-of-state travel with overnight stays.
• Comfortable working in a variety of settings, including climate-controlled office settings and casino floors with exposure to second-hand smoke and crowd noise.
• Work requires varied shifts with extended hours, including weekends and holidays, as needed, along with standing, sitting, and/or walking for prolonged periods of time and lifting, carrying, pushing, or pulling objects up to 50 lbs.

About Us

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s What Awaits You

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

Company:Cherokee Nation Entertainment