Cage Cashier Supervisor (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance teamwork and employee morale. This role involves supervising cashiering activities, implementing customer service initiatives, and fostering a positive work environment. Ideal candidates will have strong communication skills and a commitment to guest satisfaction. Join a forward-thinking organization that prioritizes employee development and offers a range of benefits to support your career growth. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision, Life Insurance

401K benefits

FREE 24/7 Employee Cafeteria

Free Parking

Septa Public Transportation access

Employee Bonus Program

Internal Promotion Opportunities

Commitment to Diversity

Effective Communication across all levels

Qualifications

• 1-2 years of related experience required.
• At least 1 year of supervisory experience required.
• Ability to work in a smoke-filled environment.

Responsibilities

• Fosters teamwork and employee morale in a dynamic environment.
• Monitors cashiering activities and assists in scheduling personnel.
• Implements customer service programs to enhance guest satisfaction.

Skills

Effective communication skills

Customer service skills

Supervisory experience

Teamwork

Organizational skills

Mathematical skills

Education

High school diploma or equivalent

Job description

Essential Duties and Responsibilities:

Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation, and open communication. Establishes credibility as a leader with high integrity, always acting in the best interests of the property and the company. Acts as a role model and coach, developing employees with a consistent, approachable demeanor and clearly articulating expectations. Ensures team members understand and are held accountable for their performance expectations. Provides recognition and rewards for individuals and groups when they achieve superior performance. Works as a change agent, challenging departmental processes to improve and streamline operations through the continuous assessment of policies, procedures, work processes, and program effectiveness. Demonstrates excellent facilitation skills in setting a vision, aligning, and inspiring the team to achieve it. Partners with other departments to ensure guest satisfaction and efficient, safe, and friendly operations by well-trained, motivated employees. Implements elements of the customer service program, including Spotlight on Success and Buzz Sessions, and prioritizes service tiers. Recommends and implements changes to improve employee and guest satisfaction.

Assists the Cashiering Manager in duties and assumes full responsibility in their absence. Monitors casino cashiering activities across various areas, assists in scheduling personnel, and works specialty banks or front-line areas as needed. The position is located in a cigarette smoke environment and involves monitoring money room activities on the racing level.

Upholds company expectations, including the Code of Commitment, policies, procedures, industry regulations, departmental goals, and business strategies. Communicates politely, timely, and accurately, seeking answers when unsure. Uses Spotlight behaviors when interacting with guests. Acts as a role model, presenting oneself as a credit to Harrah’s and encouraging others to do the same. Meets attendance guidelines and adheres to all policies and regulations.

Provides complimentary privileges within prescribed limits according to the approved comp matrix.

Qualifications:

Requirements:

• High school diploma or equivalent preferred.
• 1-2 years of related experience required.
• At least 1 year of supervisory experience required.
• Effective communication skills with all management levels.
• Ability to work well with others and as part of a team.
• Well-groomed appearance.
• Ability to maneuver in office and high traffic areas, responding to visual and auditory cues.
• Manual dexterity for operating computers and office equipment.
• Self-motivated, organized, capable of handling multiple functions.
• Proficiency in reading, writing, speaking, and understanding English.
• Good mathematical and clerical skills for accurate record keeping.
• Excellent customer service skills.
• Ability to work in a smoke-filled environment and sit/stand for prolonged periods.
• Must obtain and maintain a license through the Pennsylvania Gaming Control Board.

Disclaimer:

This list is not exhaustive. Management reserves the right to revise responsibilities and tasks as needed.

Perks at Harrah’s Philadelphia Casino and Racetrack include:

• Medical, Dental, Vision, Life Insurance, 401K benefits
• FREE 24/7 Employee Cafeteria
• Free Parking
• Septa Public Transportation access
• Employee Bonus Program
• Internal Promotion Opportunities
• Commitment to Diversity
• Effective Communication across all levels