Cage Cashier (Part Time Grave Shift)

The Queen Baton Rouge; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

The Queen Baton Rouge is seeking a Guest Services Associate in Baton Rouge, LA. You will greet guests, build relations, redeem chips, process Tito tickets, cash out guests, and maintain cash handling accuracy in a fast-paced gaming environment.

Requirements include a high school diploma or GED preferred, 2 years of high-volume cash handling experience, excellent teamwork and communication, ability to obtain a Louisiana Gaming License, and willingness to work nights, weekends and holidays.

Qualifications

• High school diploma or GED preferred.
• Gaming industry experience preferred.
• 2 years of high-volume cash handling experience preferred.
• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Professional demeanor with the ability to interact with guests and team members in the Company.
• Must obtain and maintain a Louisiana Gaming License.

Responsibilities

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions professionally.
• Keep cash drawer balanced and in compliance.
• Review operational data and complete and verify paperwork.
• Maintain monetary and paperwork accuracy within department standards.
• Handle routine guest complaints and incidents with discretion.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

Skills

Teamwork

Guest service

Communication

Written communication

Verbal communication

Education

High school diploma or GED

Tools

Cash handling systems

Job description

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
• Troubleshoot problems and come up with workable solutions.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Perform other duties as assigned.

Qualifications:

• A high school diploma or GED equivalent is preferred.
• Gaming industry experience is preferred.
• 2 years of high-volume cash handling experience, preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be able to obtain and maintain a Louisiana Gaming License.

Target Salary Range: $15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Must be able to obtain and maintain a Louisiana Gaming License.

Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

2 years of high-volume cash handling experience, preferred.

Gaming industry experience is preferred.

A high school diploma or GED equivalent is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.