Cage Cashier & Guest Experience Specialist

delawareparkcasinoracing; Wilmington (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Delaware Park Casino Racing in Wilmington seeks a Cage Cashier to ensure secure handling of funds and reliable service for guests. You will manage cash transactions, verify deposits, and supervise daily cash procedures while adhering to state regulations and internal controls.

The role requires teamwork, professionalism, and flexibility to cover evenings and weekends. As a member of the cash operations team, you will support kiosks and self-service stations, maintain inventory, and complete

Qualifications

• One year Cage, Banking and/or Cashiering experience.
• Basic computer program skills.
• Ability to lift 40 lbs.
• Background check and licensing as required by Delaware Gaming Enforcement.
• Uniform provided and must be worn.
• Able to stand/walk for an eight-hour shift.
• Flexible schedule including evenings, weekends and holidays.
• Work in a busy environment with high volumes and diverse guests.
• Excellent guest communication and teamwork.

Responsibilities

• Create a fun, entertaining environment while delivering service excellence.
• Comply with state regulations and internal controls.
• Manage funds: main bank, reserve, hard/soft count, kiosks.
• Track coin and currency inventory.
• Transport funds between main bank, booths and slot floor.
• Handle all cashing turn-ins between booths and main bank.
• Complete paperwork for variances and accountability.
• Re-impress satellite windows, self-redemption, and kiosks.
• Verify buys of hard and soft drops.
• Maintain self-redemption stations.
• May perform Cage Cashier duties as needed.
• Prepare and verify daily deposits.
• Report maintenance on doors, locks, etc. to supervisor.
• Follow all policies and procedures.
• Communicate with team and guests to promote positive relations.
• Maintain professionalism with team and guests.
• Perform other duties as assigned.

Job description

Delaware Park Casino Racing in Wilmington seeks a Cage Cashier to ensure secure handling of funds and reliable service for guests. You will manage cash transactions, verify deposits, and supervise daily cash procedures while adhering to state regulations and internal controls.

The role requires teamwork, professionalism, and flexibility to cover evenings and weekends. As a member of the cash operations team, you will support kiosks and self-service stations, maintain inventory, and complete