Cage Cashier

Apache Nugget Casino; Northern (KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Apache Nugget Casino in Kentucky is seeking a Cage Cashier / Players Club Specialist to assist guests with financial transactions and loyalty program services in a fast-paced casino environment.

You will balance cash drawers, enroll guests in the Players Club, explain benefits, promotions, and keep records accurate while delivering exceptional customer service. This role offers weekend and evening shifts.

Qualifications

• High school diploma or GED is required.
• Previous customer service, cashiering, hospitality, or related experience preferred.
• Casino or gaming experience is a plus.

Responsibilities

• Process guest transactions, cashing checks, currency exchanges, tickets, and vouchers.
• Balance cash drawers at the beginning and end of each shift.
• Follow security procedures and compliance for monetary transactions.
• Answer guest questions regarding payouts, promotions, and casino services.
• Enroll guests in the Players Club rewards program and explain benefits.
• Promote casino services, events, and special offers.
• Provide outstanding guest service and address questions or complaints.

Skills

Communication

Cash handling

Attention to detail

Multitasking

Customer service

Friendly demeanor

Education

High school diploma or GED

Tools

Casino management systems

Job description

• Describe the role and team the candidate will be joining

What you’ll do

• Describe the specific responsibilities and job functions of the role

Qualifications

• Describe the experience and attributes of the ideal candidate

Job Type

Full-Time or Part-Time

Pay

Starting at $15.00 per hour

Expected Hours

32–40 hours per week

Age Requirement

Must be 21 years of age or older

Join Our Team!

Apache Nugget Casino is seeking friendly, dependable, and customer-focused individuals to join our team as a Cage Cashier / Players Club Specialist. This dual-role position is responsible for assisting guests with financial transactions, loyalty program services, and promotional activities while providing exceptional customer service in a fast-paced casino environment.

Important

Applicants must be 21 years of age or older to apply.

Essential Duties and Responsibilities

Financial Transactions

• Process guest transactions, including cashing checks, exchanging currency, issuing gaming tickets, and redeeming vouchers.
• Balance cash drawers at the beginning and end of each shift.
• Follow all security procedures and compliance requirements related to monetary transactions.

Guest Assistance

• Answer guest questions regarding gaming payouts, promotions, and casino services.
• Address and resolve concerns related to financial transactions.

Compliance and Reporting

• Maintain accurate records of all transactions.
• Adhere to gaming regulations, internal controls, and casino policies.
• Enroll guests in the casino's Players Club rewards program.
• Explain membership benefits, promotions, and program guidelines.

Account Management

• Assist guests with account inquiries, point balances, redemptions, account updates, and replacement cards.
• Promote casino services, events, and special offers.

Promotions and Events

• Distribute promotional materials.
• Assist with event registrations and guest participation.
• Keep guests informed about current and upcoming promotions.

Customer Service

• Provide outstanding guest service in a welcoming and professional manner.
• Respond promptly and courteously to guest questions, concerns, or complaints.

Qualifications

Education

• High school diploma or GED required.

Experience

• Previous customer service, cashiering, hospitality, or related experience preferred.
• Casino or gaming experience is a plus.

Skills

• Excellent communication and interpersonal skills.
• Basic computer proficiency and ability to learn casino management systems.
• Strong attention to detail and accuracy when handling cash and guest information.
• Ability to multitask and perform efficiently in a fast-paced environment

Personal Attributes

• Friendly, professional, and dependable.
• Strong integrity and discretion when handling cash and confidential information.
• Flexible schedule, including availability for nights, weekends, and holidays.
• Fast-paced casino setting with frequent guest interaction.
• Requires standing for extended periods.
• Exposure to varying noise levels and potential smoking environments.

This position provides valuable experience and opportunities for advancement into supervisory roles within the Cage Department, Marketing, Players Club, or other Guest Services areas.

Requirements

• Must be at least 21 years of age.
• Must be able to successfully pass all required background checks and obtain any necessary gaming licenses or permits.