Cage Cashier

PENN Entertainment; Baton Rouge (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun-filled environment with an industry-leading entertainment company! This role focuses on providing outstanding guest service while managing monetary transactions in a fast-paced setting. You'll engage with diverse co-workers and have opportunities for career growth. As part of a team that values diversity and sustainability, you will play a crucial role in ensuring every guest has a memorable experience. If you thrive in a lively atmosphere and enjoy helping others, this position is perfect for you!

Qualifications

• High school diploma or equivalent with one year of work experience required.
• Proficiency in Microsoft applications and money handling experience preferred.

Responsibilities

• Deliver exceptional guest service and handle monetary transactions accurately.
• Maintain accountability over a cashier drawer and manage large amounts of money.

Skills

Customer Service

Mathematical Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back).

• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.

• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.

• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.

• Perform numerous telephone functions to and from central credit, other casinos, and departments within L’auberge Casino.

• Open check-cashing cards (requires making credit inquiries).

• Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.

• Performs all duties in a confidential manner.

BRING US YOUR BEST.

1. High school diploma or equivalent
2. One year of prior work experience
3. Obtain and maintain valid state gaming license
4. Must be proficient in Microsoft applications (Excel, Access, Word)
5. Previous money handling experience preferred
6. Must have the ability to work with mathematical concepts and apply concepts to practical situations
7. Must have the ability to read, write and speak English
8. Must have the ability to respond to common inquiries or complaints from guests
9. Must have the ability to read and interpret documents, such as safety rules and manuals
10. Must have the ability to present information and respond to questions from guests
11. This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
12. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer