Cage Cashier

Viejas Casino & Resort; Alpine (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a premier casino resort where you'll play a crucial role in ensuring guests enjoy seamless cash handling services. As a Cage Cashier, you'll engage with guests, manage various transactions, and maintain high standards of service and compliance. This position offers a dynamic work environment where your customer service skills and attention to detail will shine. With opportunities for growth and a commitment to exceptional service, this role is perfect for those looking to thrive in the hospitality industry. Embrace the excitement of casino operations while contributing to a memorable guest experience.

Qualifications

• 1-3 years of experience in cashiering or related fields preferred.
• Must be 21 years or older to apply.

Responsibilities

• Conduct accurate cash handling transactions for guests and team members.
• Balance cash drawer and report discrepancies at shift end.
• Maintain knowledge of player’s club program and promotions.

Skills

Customer Service Skills

Detail-oriented

Organizational Skills

Interpersonal Communication

Basic Computer Skills

10-key Proficiency

Dependability

Flexibility

Education

High School Diploma or Equivalent

Job description

GENERAL SUMMARY
Cage Cashier performs varied duties to ensure accurate, safe, and efficient operation of all cash handling (cash, coin, chip, credit cards, and check cashing transactions) and limited player’s club membership functions while complying with applicable governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.

CORE SCOPE OF POSITION

• Consistently conducts accurate coin, chip, slot machine tickets, and cash handling transactions for guests and team members in a timely and efficient manner.
• Processes checks, credit/debit card transactions, promotional vouchers, gift cards, and foreign currency exchanges.
• Issues, replenishes, and receives banks from Viejas team members, and prepares and pays out jackpot/promotional payouts.
• Processes gaming chip fill/credit requests with Table Games Department team members, and chip transfers with Cage Operations team members.
• Processes credit markers, front money, and safekeeping transactions.
• Balances the drawer at the end of shift and reports any discrepancies (shortages or overages) on the appropriate documentation.
• Maintains and operates all machinery used to perform day-to-day functions, including currency counters, coin counters, coin carts, and computers.
• Creates new player’s account by collecting valid identification card, verifying account duplications, entering required information into CMP player club system accurately, setting up PINs, and producing players’ club cards.
• Maintains in-depth knowledge of Viejas’ player’s club program, all promotions and events for the hotel and casino, and able to explain accurate information to guests.
• Communicates in a courteous and professional manner with guests and other team members.
• Complies with governmental laws and regulations, casino and departmental policies and procedures, Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
• Resolves problems within expectations and timely escalates to a supervisor as needed.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Attends all required classes, meetings, and trainings.
• Protects company assets and reports any fraudulent activity to Management.
• May assist with casino promotions and special events, as needed.
• Performs all related and compatible duties as assigned.

STYLE SERVICE COMMITMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with peer groups.

SUPERVISION

• Does not provide supervision to others.

Required Skills

KNOWLEDGE AND SKILLS

• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
• Excellent verbal and interpersonal communication skills.
• Knowledge of basic computer skills.
• Proficient with 10-key by touch.
• Dependable, punctual and with the ability to adjust and manage change effectively.
• Ability to maintain accurate records.
• Ability to work in a fast-paced environment.
• Must be flexible to work different shifts, evenings, weekends, and holidays.
• Acts with discretion and confidentiality in handling sensitive material; required to sign and adhere to a confidentiality agreement.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or equivalent.
• Must be 21 years or older.

EXPERIENCE

• 1 to 3 years of related experience and/or training.
• Cage cashier, bank teller, retail store associate, or in a related area preferred.
• Player tracking system, slot machine, and table games experience preferred.