Cage - Cage Cashier

Northern Quest; Airway Heights, Northern (WA, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Northern Quest Resort & Casino seeks a dedicated cashier to manage assigned currency and coin, process tickets and vouchers, and deliver exceptional guest service. The role requires accuracy, teamwork, and strict adherence to gaming policies and cash handling procedures.

The position emphasizes maintaining security of assets, reconciling end-of-shift cash, and supporting patrons with rewards and accounts while complying with Title 31 requirements.

Qualifications

• High school diploma or GED preferred.
• Two years cashiering or cash handling experience recommended.
• Must be computer literate with basic software proficiency.

Responsibilities

• Safeguard Northern Quest and Kalispel bankroll and ensure accurate bank balance.
• Maintain bank balance of more than $40,000 and reconcile at shift end.
• Sell and redeem tickets, gift cards, and promotional vouchers.
• Assist with patron management, guest accounts, and rewards redemption.
• Process cash, checks, and credit/debit transactions per policies.
• Operate cash handling software and 10-key with accuracy.
• Provide exceptional guest service and maintain security of assets.
• Attend mandatory training and department meetings.

Skills

Cash handling

Customer service

10-key data entry

POS system

Microsoft Office

Attention to detail

Team player

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

Summary of Functions

Responsible for an assigned bank of currency, and coin, uses multiply software programs; services and interacts with Casino guest by performing the following duties..

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest & Kalispel Casino Policies and Procedures.
• Safeguards Northern Quest Resort & Casino and Kalispel Casino bankroll.
• Maintains accurate bank balance more than $40,000
• Sells and redeems player terminal tickets.
• Sells and Redeems Gift Cards through the IG system.
• Performs patron management functions including, but not limited to, setting up guest accounts, issuing comps, printing player cards, updated guest information, and redeeming rewards.
• Redeems Internal Payouts.
• Redeems Sports Wagering Tickets and adds and redeems money to the sports wallet.
• Redeems Promotional Payout Vouchers and promotional chips.
• Redeems table games chips.
• Exchanges foreign currency by accurately computing the exchange rate.
• Exchanges cash and chips for customers following specific cash and chip handling procedures.
• Follow current check cashing and credit/debit advance policies while processing checks and credit/debit transactions through the appropriate software.
• Works as a team with other team members to maintain the best service standards available.
• Assures that all items of value are secured when leaving the work area.
• Calls for assistance when any transaction is suspicious
• Notifies a supervisor in case of a discrepancy with a guest or any other irregularity.
• Assists with tracking all reportable transactions in accordance with Title 31 requirements.
• Maintains confidentiality of casino and guest operations data.
• Reconcile bank at end of shift and processes paperwork through the electronic cash management system.
• Provides exceptional guest service to all external and internal casino guests utilizing the principals of the core values
• Ensure control/protection of company assets.
• Maintains a neat and orderly working space to present a professional image.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• Responsible for attending mandatory training classes and department meetings
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

• High school diploma or general education degree (GED) preferred.

Experience

• Two years of prior cashiering or cash handling experience or working in a fast paced, multitask environment or an equivalent combination of both.

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and cash processing software.
• Ability to handle cash accurately
• Delivery of outstanding, attentive, and friendly service to customers.
• Requires ability to operate a 10 key.
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department heads, team members,
• Ability to work with mathematical concepts such as fractions, percentages, and ratios to practical solutions.
• Excellent organizational, communication, and interpersonal skills.
• Skill in solving practical problems and dealing with situations where only limited standardization exists.
• Able to perform minimal troubleshooting on basic equipment used in essential job functions.
• Employment is contingent upon favorable outcome of background investigation and drug screen.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License and a Class III Gaming License.
• Completion and passing score on a cage math test.
• Completion and passing of the Cage training program.
• Completion and passing Title 31.
• Completion and passing of PCI.
• Ability to work nights, weekends and holidays as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.