CAGE ASST. SHIFT MANAGER (Internal)

Legends Casino Hotel; United States; On-site; USD 30,000 - 33,000; Full time

Job summary

Legends Casino Hotel is seeking a Cage Assistant Shift Manager to support cage operations during the assigned shift and to act as Shift Manager when needed. The role requires strong cash handling skills, attention to detail and the ability to maintain accuracy under pressure in a fast-paced casino environment.

Responsibilities include supervising cage team members, maintaining vault and currency levels, ensuring compliance with gaming regulations, and delivering outstanding guest service while

Qualifications

• HS Diploma or GED required.
• 1–2 years of cash handling experience.
• 12–15 months of casino cage experience.
• 1 year supervisory experience in an operational department preferred.
• Applicants must pass a math and currency knowledge test.

Responsibilities

• Assist the Shift Manager with cage operations during assigned shift.
• Maintain adequate currency, coin and chip levels in vault.
• Ensure accuracy of paperwork, deposits and revenue audits.
• Supervise cage team members and provide coaching as needed.
• Maintain confidentiality of guests' records and transactions.
• Foster excellent guest service and professionalism at all times.

Skills

Strong communication

Reading & writing

Math skills

Professional demeanor

Attention to detail

Supervisory ability

Education

HS Diploma or GED

Tools

Spreadsheet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CAGE ASST. SHIFT MANAGER (Internal)

Full Time

2 days ago Requisition ID: 10115

Salary Range: $22.29 To $23.69 Hourly

JOB SUMMARY: Assists the Shift Manager with cage operations during assigned shift, and act in the capacity of a Shift Manager when no Shift Manager is present.

SUPERVISION EXCERCISED: Cage Cashier, Vault Cashier and Cage Lead.

LICENSE REQUIRED:Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION: HS Diploma or GED required. 1-2 years of cash handling experience, 12-15 months of casino cage experience, 1 year casino cage vault or main bank experience, or an equivalent combination of education and experience. 1 year of supervisory experience in an operational department of the casino preferred. Applicants must also pass a company math and currency knowledge test to be eligible for this position.

PHYSICAL REQUIREMENTS: Must be able to stand for long periods of time – up to 10 hours – and bend, push, lift, and carry up to 50 pounds in weight. May be required to kneel, crouch or crawl. Manual and finger dexterity for operation of personal computer and ten key.

WORKING ENVIRONMENT AND CONDITIONS: Must be able to work evenings, weekends and holidays. Must be able to work all shifts. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Some lifting required.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Strong communication skills with the ability to read, write and speak English. Must have the ability to assist in making decisions where necessary and handle mental and physical stress. Must have intermediate math skills and be able to read and understand a spreadsheet. Must be able to work in a fast paced environment at various tempos and concentrate amid distractions. Must have a professional demeanor and be able to communicate well with the public. Must possess the ability to assume responsibility for daily duties and follow directives with minimum supervision. Must have the ability to display attention to detail in paperwork.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
• Responsible for safeguarding the casino bankroll on an assigned shift in the absence of a Shift Manager.
• Responsible for maintaining adequate levels of currency, coin and chips in the vault (main bank) and/or chip bank in the absence of a Shift Manager.
• Assist the Shift Manager to ensure that currency and/or coin shipments and bank deposits are prepared accurately and timely.
• Assists the Shift Managers with verifying that all paperwork completed, received, and processed are complete and accurate prior to forwarding to accounting (revenue audit).
• Assist the Shift Managers in maintaining complete and accurate records necessary in the operation of the cage.
• Has friendly, attentive, professional attitude and communication with team members.
• Ensures assigned work area is sufficiently stocked with necessary supplies and functional equipment.
• Maintains confidentiality of all guests’ records and transactions; handles guests’ disputes, questions, and acts as a source of information.
• Maintains a log to facilitate communication between shifts.
• Demonstrates and provides outstanding guest and team member relations at all times.
• Maintains Title 31 and MTL record keeping.
• Staff, schedule, evaluate, train, develop and monitor cage team members.
• Handles cage team member issues and concerns in conjunction with Shift Manager.
• Monitors staff performance; ensuring adherence to company and department policies and procedures.
• Interfaces with, and provides ongoing training and information for, all cage team members.
• Provides feedback, coaching, counseling and direction to cage team members; including assisting the Shift Manager with the preparation of evaluations of cage team members when due.
• Supervises cage team members; providing order and a positive work environment.
• Accepts responsibility for own actions, and actions of cage team members in assigned work area.
• Creates and nurtures a fun-filled, entertaining and exciting environment by promoting and providing excellent guest service at all times.
• Builds relationship inside and outside of their department/team to improve ways of working to provide a better guest experience.
• Actively seeks to build new skills; teaches others and shares best practices.
• Fosters and maintains a positive attitude towards the staff, management and guests.
• Recognizes there is a person behind every issue and treats them with respect.
• Regularly leverages knowledge resources to provide the correct solutions and recognizes the appropriate time to elevate or seek help
• Quickly identifies the guest concern and moves the situation quickly toward resolution by efficiently managing and controlling the situation.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Ensures the safety and welfare of all assigned staff and guests.
• Demonstrates genuine empathy with guests and teammates.
• Demonstrates enthusiasm, courtesy, responsiveness and professionalism in our daily work.
• Proactively shares guest feedback with leadership and peers in the spirit of continuous improvement.
• Follows their established schedule and manages time.
• Maintains control of their own emotions and does not allow themselves to get drawn into negative responses.
• Must be able to work evenings, weekends and holidays.
• Must be able to work all shifts.
• Know and follow all Cage Internal Controls.
• Communicate with different departments when needed to track individuals play.
• Encourage guests to have and use Summit Rewards Card.
• Thank the guest for playing or wish them “good luck”.
• Arrives to work on time as scheduled, prepared to work and reports in appropriately.
• Completes full shift as scheduled daily, shares in responsibility of the work load of assigned shift.
• Provides insights to improve the guest experience, actively seeks to build new skills; teaches others and shares best practices.
• Takes responsibility for their performance, knows how they are performing and constantly strives to improve.
• Familiar with and use those policies and procedures as contained in the Team Member Handbook.
• Acts as a mentor for their peers, builds on strengths and considers the success of the team members as their success.