Cafe Team Member (FoH/BoH) - Fast-Paced Service

Urban Air Adventure Parks; Florida; On-site; USD 25,000 - 36,000; Full time

Job summary

Urban Air Adventure Parks in Florida is seeking Café BOH/FOH Team Members to serve guests with food and drinks at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food.

S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. The Café Team Members are expected to demonstrate the highest standards of guest care, manage queues, ensure health code

Qualifications

• High school diploma or equivalent required; some college preferred.
• Restaurant/quick service experience preferred.
• Basic math skills for cash handling.
• ServSafe or similar certification preferred.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes washing dishes and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well-organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

Skills

Customer service

Communication skills

Basic math

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe certification

Job description

Urban Air Adventure Parks in Florida is seeking Café BOH/FOH Team Members to serve guests with food and drinks at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food.

S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. The Café Team Members are expected to demonstrate the highest standards of guest care, manage queues, ensure health code