Cafe Team Leader: Grow People, Elevate Service

Gregorys Coffee; Melville (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Gregorys Coffee in Melville, NY seeks a Team Leader to oversee operations, uphold quality, service, and cleanliness across all hours. This hands-on role will partner with Store Leaders to cover shifts and coach partners, ensuring a guest-first experience and strong revenue growth.

The position emphasizes onboarding and developing team members, maintaining health standards, and driving operational excellence across the store group with a collaborative leadership approach.

Qualifications

• Experience supervising teams in a fast-paced cafe/coffee environment.
• Ability to onboard and develop new hires and transfers.
• Knowledge of health and safety standards and compliance.

Responsibilities

• Lead by example to uphold quality, service, and cleanliness across all shifts.
• Onboard and develop team members, coaching for future leaders.
• Ensure operational standards, training on new menus, and health inspections readiness.
• Monitor service quality, guest concerns, and promote a guest-first culture.
• Oversee facilities maintenance, inventory, and scheduling with SL/Multi-Unit support.
• Manage labor and payroll considerations and ensure compliant HR practices.

Skills

Leadership

Customer service

Training

Operations

People development

Job description

Gregorys Coffee in Melville, NY seeks a Team Leader to oversee operations, uphold quality, service, and cleanliness across all hours. This hands-on role will partner with Store Leaders to cover shifts and coach partners, ensuring a guest-first experience and strong revenue growth.

The position emphasizes onboarding and developing team members, maintaining health standards, and driving operational excellence across the store group with a collaborative leadership approach.