Café Supervisor

Bartolottas; Milwaukee, Northern (WI, KY); Hybrid; USD 37,000 - 52,000; Full time

Job summary

The Bartolotta Restaurants in Milwaukee seeks a Café Supervisor to oversee the grab-and-go café daily operations, ensure food quality, sanitation, and guest service. You will manage sales, budgeting, inventory, reports, and staff coordination with minimal supervision; a hospitality heart attitude is valued.

The role requires at least one year in fast-casual dining, strong communication, and ability to work days, weekends and holidays.

Qualifications

• Requires a minimum of one year's experience in fast-casual dining.
• Preferred experience with food and beverage knowledge.
• Familiar with cashier software.

Responsibilities

• Oversee daily operation of the grab-and-go café.
• Clarify responsibilities with management to meet guest service goals.
• Handle guest complaints effectively.
• Regularly review operations for problems and improvements.
• Maintain cafe standards for quality, safety, and cleanliness.
• Control food/beverage and labor costs, budgeting and P&L.
• Oversee weekly inventory and ordering.
• Generate sales and expense reports.
• All other duties as assigned.

Skills

Highly organized

Interpersonal communication

Project management

Fast-paced environment

Cashier software

Tools

Cashier software

Job description

Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

JOB PURPOSE

The Café Supervisor is responsible for the day-to-day operation of the grab and go café area. The supervisor is ideally someone who is passionate about food quality, sanitation, and customer service. In addition, this individual is someone who is a problem solver with a strong work ethic and an ability to work with minimal supervision. The Café Supervisor is also responsible for sales, financial management, guest satisfaction and general café oversight.

PRIMARY DUTIES AND RESPONSIBILITIES

• Manage daily operation of the café.
• Identify and communicate responsibilities with management ensuring objectives are met and guest service is achieved.
• Manage and respond effectively and accurately to guest complaints.
• Consistently review operations to identify any problems, concerns, and areas of improvement.
• Manage the café to meet or exceed standards in food quality, safety, and cleanliness.
• Manage food, beverage, and labor costs along with budgeting and P&L.
• Manage weekly inventory and ordering of all products.
• Create detailed reports on weekly, monthly, and annual sales revenues and expenses.

All Other Duties as Assigned

Requirements

QUALIFICATION REQUIREMENTS

• Highly organized and self-directed.
• Able to build relationships at all levels of the organization.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Excellent project management skills.
• Ability to work in fast-paced, changing environment.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Requires a minimum of one years’ experience in fast-casual dining concept.
• Preferred experience with food and beverage knowledge.
• Familiar with cashier software.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• Regularly required to talk, use repetitive motion, type, and hear.
• Able to interact with staff and customers in an appropriate and professional manner.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Able to read and write clearly.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Able to lift up to 20 pounds at a time.
• Able to work days, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.