Café Supervisor

The Bartolotta Restaurants; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Bartolotta Restaurants in Milwaukee is seeking a Café Supervisor to manage the day-to-day operations of our grab-and-go café, focusing on food quality, sanitation, and guest service. This role requires a problem solver with a strong work ethic and the ability to work with minimal supervision.

The Café Supervisor will also manage sales, financials, guest satisfaction, and overall café oversight, ensuring standards in food safety and cleanliness while supporting budgeting and inventory control.

Qualifications

• Must be highly organized and self-directed.
• Ability to build relationships at all levels of the organization.
• Excellent interpersonal, oral, presentation and written communication skills.
• Strong project management skills.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Oversee the daily operation of the grab-and-go café.
• Identify responsibilities with management to meet objectives and guest service goals.
• Respond effectively to guest complaints and maintain service standards.
• Monitor operations to identify problems and opportunities for improvement.
• Control food, beverage, and labor costs with budgeting and P&L responsibilities.
• Oversee inventory, ordering, and weekly/monthly/annual sales reporting.

Skills

Highly organized

Relationship building

Interpersonal communication

Project management

Adaptability

Education

Fast-casual dining experience

Food & beverage knowledge

Cashier software familiarity

Job description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

Job Purpose

The Café Supervisor is responsible for the day-to-day operation of the grab and go café area. The supervisor is ideally someone who is passionate about food quality, sanitation, and customer service. In addition, this individual is someone who is a problem solver with a strong work ethic and an ability to work with minimal supervision. The Café Supervisor is also responsible for sales, financial management, guest satisfaction and general café oversight.

Primary Duties And Responsibilities

• Manage daily operation of the café.
• Identify and communicate responsibilities with management ensuring objectives are met and guest service is achieved.
• Manage and respond effectively and accurately to guest complaints.
• Consistently review operations to identify any problems, concerns, and areas of improvement.
• Manage the café to meet or exceed standards in food quality, safety, and cleanliness.
• Manage food, beverage, and labor costs along with budgeting and P&L.
• Manage weekly inventory and ordering of all products.
• Create detailed reports on weekly, monthly, and annual sales revenues and expenses.

All Other Duties as Assigned

Requirements

QUALIFICATION REQUIREMENTS

• Highly organized and self-directed.
• Able to build relationships at all levels of the organization.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Excellent project management skills.
• Ability to work in fast-paced, changing environment.

EDUCATION And/or EXPERIENCE REQUIREMENTS

• Requires a minimum of one years’ experience in fast-casual dining concept.
• Preferred experience with food and beverage knowledge.
• Familiar with cashier software.

Physical Requirements

• Regularly required to talk, use repetitive motion, type, and hear.
• Able to interact with staff and customers in an appropriate and professional manner.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Able to read and write clearly.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Able to lift up to 20 pounds at a time.
• Able to work days, weekends, and holidays.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.