Cafe Supervisor

Urban Air Adventure Parks; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading indoor adventure park company is seeking a Café Supervisor to oversee operations at the Urban Air Café. The role involves managing staff, ensuring food standards, and maintaining an organized environment while fostering a fun culture. Candidates should have prior management experience and strong interpersonal skills. Weekend availability is required.

Qualifications

• Minimum of two years’ experience in food and beverage.
• 1–3 years’ management experience in hospitality preferred.
• Ability to lead and motivate team members.

Responsibilities

• Support execution of all café processes and standards.
• Manage and train Café Team.
• Handle guest concerns and maintain cleanliness.

Skills

Interpersonal skills

Leadership

Problem-solving

Communication

Initiative

Education

High school diploma

Food Handling Certification (ServSafe)

Job description

Job Summary

The Café Supervisor is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands‑on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. The supervisor must work quickly with a sense of urgency while being friendly to guests and supportive of the team.

Responsibilities

• Support the proper execution of all processes, systems and standards.
• Ensure all deliveries are received correctly and logged.
• Maintain effective inventory control, storage and rotation to minimize wastage.
• Manage the Café Team, ensuring they always work to the expected standards.
• Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate.
• Train Café staff in preparing the full menu, front‑of‑house drinks and ready‑to‑eat foods to consistently high standards.
• Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained.
• Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep‑clean schedule.
• Maintain a clear, well‑organized and easy‑to‑access Café.
• Handle guest concerns regarding the Café.
• Participate in regular staff meetings and training as and when required.
• Other duties as tasked by General Manager.

Qualifications

• Minimum of high school diploma or equivalent; some college preferred.
• Minimum of two (2) years’ previous F&B experience (quick service and/or restaurant experience).
• 1–3 years’ management experience in the hospitality field preferred.
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment.

Additional Requirements

• Ability to lead, motivate and empower Team Members.
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
• Ability to take initiative.
• Excellent interpersonal and communication skills.
• Ability to recognize problems and problem‑solve.
• Ability to set goals and convert plans into action.
• Ability to see patterns in performance and strategize solutions.
• Exercise good judgment in decision making.
• Open to feedback and self‑improvement.
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
• Serve as a role‑model by demonstrating and upholding Urban Air policies and standards.

Physical Requirements

• Work days, nights and/or weekends as required.
• Work in noisy, fast‑paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Lancaster is an equal opportunity employer.