Cafe Manager

Urban Air Adventure Parks; Austin (TX); On-site; Full time

Job summary

A leading adventure park operator is seeking a Café Manager for the Urban Air Café in Austin. You will oversee operations, manage the team, and ensure high standards of food and service. The ideal candidate has at least two years of experience in food and beverage and possesses strong leadership and interpersonal skills. This dynamic role requires multitasking in a fast-paced environment. Join us to create an enjoyable experience for our guests while guiding a passionate team.

Qualifications

• Minimum two years previous F&B experience in quick service or restaurant.
• 1-3 years management experience in hospitality preferred.
• Must attain Food Handling Certification within 30 days.

Responsibilities

• Oversee operations of the Urban Air Café.
• Manage and train Café Team members.
• Maintain inventory control and minimize wastage.
• Handle guest concerns effectively.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Initiative

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe or similar Food Handling Certification

Job description

JOB SUMMARY

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands‑on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

• Support the proper execution of all processes, systems and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready‑to‑eat foods to the consistently high standard required
• Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain a clear, well‑organized and easy‑to‑access Café
• Handle guest concerns regarding the Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

QUALIFICATIONS

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• 1-3 years’ management experience in the hospitality field preferred
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem‑solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Open to feedback and self‑improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast‑paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Austin (South) is an equal opportunity employer.