Cafe Shift Supervisor - 7 Leaves Cafe, Euclid (Garden Grove, CA)

7 Leaves Cafe; Garden Grove (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading cafe in Garden Grove is seeking a Shift Leader to assist the Store Manager in executing store operations. The ideal candidate will ensure high standards of customer service, manage team dynamics, and maintain compliance with safety regulations. This role requires strong leadership, communication skills, and the ability to work effectively in a fast-paced environment.

Qualifications

• Ability to lead and delegate a team during scheduled shifts.
• Excellent interpersonal and communication skills.

Responsibilities

• Execute store operations during scheduled shifts to meet standards.
• Resolve customer complaints during assigned shifts.
• Assist Store Manager in training and development of Team Members.

Skills

Leadership

Communication

Organization

Integrity

Job description

Hiring location: 13481 Euclid Street B, Garden Grove, CA 92843

Pay Rate: $20.00

This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience.

Responsibilities

• Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security and safety protocols, opening and closing procedures, etc)
• Provide quality beverages and a memorable experiences to all customers
• Resolves customer complaints or related conflicts that occur during assigned shift
• Ensures all operations comply with food and beverage safety regulations
• Execute cash management processes according to company procedures and efficiently manage, organize, maintain store inventory
• Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly
• Communicates effectively and regularly with Store Manager and management team to ensure all members of management are in sync and on the same page
• Evaluate customers' needs and the customer's perception to anticipate and meet their needs
• Assist Store Manager in the training and development of Team Members by creating a positive team and learning environment
• Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures
• Perform all work related tasks as assigned by the Store Manager
  
  

Competencies

• Effectively lead and delegate a team during scheduled shifts
• Excellent interpersonal and communication skills
• Proactive and independent with the ability to take initiative
• Strong organizational skills, with the ability to prioritize multiple conflicting assignments
• Great judgment and confidentiality
• Positive team attitude
• Ability to work as part of a team and build relationships
• Has integrity and is trustworthy
  
  

Physical Requirements

• Prolonged periods of being on your feet
• Must be able to regularly lift at least 45 lbs
  
  

Salary: $20.00 - $20.50 per hour

Job Posted by ApplicantPro