Cafe Service Professional

Bluestone Lane; North Carolina; On-site; USD 21,798 - 31,046; Full time

Job summary

Bluestone Lane is seeking a Service Professional in North Carolina to set the tone in the café by providing an exceptional hospitality experience. The ideal candidate will educate guests on menu items, maintain a clean environment, and work effectively in a team. Key qualifications include 2+ years in a full-service restaurant and a passion for service. The position offers $19.18/hour plus tips and a dynamic, fast-paced working environment.

Qualifications

• 2+ years experience working in a full-service restaurant.
• DOH Accreditation and/or ServSafe Certified is a plus.
• Ability to stand for extended periods.

Responsibilities

• Provide exceptional hospitality experience.
• Educate guests about menu items.
• Maintain organized and clean working environment.

Skills

Experience in full-service restaurant

Passion for service

Team player

Ability to work in fast-paced environment

Ability to lift up to 40 lbs

Job description

Summary/Objective

The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane’s Steps of Service at all times. They educate guests about the premium nature of Bluestone Lane menu items, anticipate guests’ needs, and maintain friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces.

Essential Functions

Human Connection

• Welcomes the guest with a smile & explains the Bluestone Lane dining experience
• Builds a strong connection with guests and makes them feel appreciated by learning names and creating a personal connection to build repeat business and create a daily escape
• Guides guests on how to download & order from the app, upsells & excites about rewards & loyalty
• Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests

Premium Broad Product

• Demonstrates deep understanding of the menu in order to educate and excite guests about food & beverage options
• Maintains highest standards of coffee/beverage quality and acts as gatekeeper for the café

Spend Through Service

• Serves tables with a focus on upselling food & beverage; has a keen eye to refill beverages at the right time
• Works closely with back‑of‑house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering
• Provides quality product with speed and accuracy

Beautiful Spaces

• Participates in daily, weekly and monthly cleaning practices
• Maintains an organized and clean working environment
• Ensures coffee bar equipment and tools are always clean and fully functioning
• Completes store opening and closing procedures accurately and efficiently
• Always maintains grooming & uniform guidelines

This is not an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Skills, Knowledge & Experience

• 2+ years experience working in a full‑service restaurant
• Passion for providing great service & making others happy
• Team player who enjoys working to achieve great performance
• Ability to work in a high‑demand, fast‑paced environment
• Ability to stand for extended periods and lift up to 40 lbs
• DOH Accreditation and/or ServSafe Certified is a plus

Working Environment

This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization Requirements

Able to work in the US

Salary

19.18/hour plus tips