Cafe Service Professional

Bluestone Lane; Los Altos (CA); On-site; USD 20,684 - 29,459; Full time

Job summary

Bluestone Lane in Los Altos is seeking a Service Professional to provide exceptional hospitality and educate guests about menu items. The role involves serving as a host, server, and barista, ensuring a friendly and engaging experience. Applicants should have at least 2 years in a full-service restaurant and a passion for service. The position offers a starting salary of $18.20 per hour plus tips, within a dynamic café environment focused on human connection and high-quality products.

Qualifications

• 2+ years experience working in a full-service restaurant.
• Passion for providing great service and making others happy.
• Ability to work in a high demand, fast-paced environment.

Responsibilities

• Provide exceptional hospitality experience and follow service steps.
• Educate guests about premium menu items and anticipate needs.
• Promote values of Bluestone Lane through personalized service.

Skills

Customer service

Teamwork

High-paced environment

Upselling

Job description

Summary/Objective

The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane’s Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests’ needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces.

Essential Functions

• Human Connection: Welcomes the guest with a smile and explains the Bluestone Lane dining experience.
• Human Connection: Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape.
• Human Connection: Guides guests on how to download and order from the app; can upsell and excite about rewards and loyalty.
• Human Connection: Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests.
• Premium Broad Product: Deep understanding of the menu in order to educate and excite guest about food and beverage options.
• Premium Broad Product: Holds highest standards of coffee/beverage quality and processes as gatekeeper for café.
• Spend through Service: Service tables with focus on upselling food and beverage; keen eye to refill beverage at right time.
• Spend through Service: Work closely with back of house teammates to ensure accurate and efficient order placement to achieve food placement within 12 minutes of ordering.
• Spend through Service: Provides quality product with speed and accuracy.
• Beautiful Spaces: Participates in daily, weekly and monthly cleaning practices.
• Beautiful Spaces: Maintains an organized and clean working environment.
• Beautiful Spaces: Ensures coffee bar equipment and tools are always clean and fully functioning.
• Beautiful Spaces: Completes store opening and closing procedures accurately and efficiently.
• Beautiful Spaces: Always maintains grooming and uniform guidelines.

Skills, Knowledge & Experience

• 2+ years experience working in a full-service restaurant
• Have a passion for providing great service and making others happy
• A team player and enjoys working on a team to achieve great performance
• Ability to work in a high demand, fast paced environment
• Ability to stand for extended periods and lift up to 40lbs
• DOH Accreditation and/or ServSafe Certified a plus

Working Environment

This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization Requirements

• Able to work in the US

Salary: 18.20/hr plus tips