Cafe Server

Cafe Leonelli - MFAH; Houston (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Café Leonelli at MFAH in Houston is seeking a Café Server to deliver friendly, professional service and ensure guest satisfaction. You will know our menu, handle orders, and support daily beverage and food service at the museum cafe.

The role requires 2–3 years in a similar setting, good English communication, and the ability to multitask during busy periods while maintaining safety and cleanliness standards.

Qualifications

• Minimum 2-3 years experience working in similar role.
• High School Diploma, or equivalent level of education, preferred (Must be able to add, subtract, multiply, and divide in all units of measure)
• Food Handlers Safety Certificate Preferred
• Ability to read, speak and interpret documents in clear English.
• Must be able to multitask and manage in high volume, and high stress environments.

Responsibilities

• Completes all opening, mid, and closing procedures; completes daily checklist and side-work assignments.
• Ensure dining room is ready for service and keep all tables and counter cleaned at all times.
• Ensure Toast (Register) is current with 86 menu items. Update Daily
• Maintain all TO-GO items are fully stocked prior to service beginning
• Check all chairs and stools before service and keep them clean at all times.
• Ensure all Food Trays are cleaned and ready before service.
• Ensure all silverware roll ups is done prior to service and keep proper stock available at all times.
• All service stations MUST be ready with sugar bags, salt, pepper, water and straws.
• Ensure all packaging supplies and utensils are fully stocked and ready for service.
• Ensure point of sales system and process cash and or credit card transactions.
• Clean the equipment and your entire workstation at the end of your shift.
• Have full knowledge of all food and beverage products served from your station, including ingredients, preparation and can accurately describe dishes to guest.
• When closing ensure pastry display is wiped down and surfaces cleaned.
• Beverage carts to be fully stocked prior to closing. Ensure to communicate to MOD of any orders needed.
• Patio area to be checked of any plates and silverware including Sculpture Garden

Skills

Customer service

Multitasking

Communication

Teamwork

Flexibility

English proficiency

Stress tolerance

Safety procedures

Education

High School Diploma or equivalent

Food Handlers Safety Certificate Preferred

Tools

Toast POS

POS system

Job description

POSITION DESCRIPTION

The position of Café Server needs to have well communication in a professional and friendly manner. Focus on customer satisfaction and practice basic safety procedures with respect to equipment and handling hot and cold beverages. Be efficient and organized. Build good relationships with guests and the MFAH team and members. Have full knowledge of the company brand and expectations.

YOUR RESPONSIBILITIES

• Completes all opening, mid, and closing procedures; completes daily checklist and side-work assignments.
• Ensure dining room is ready for service and keep all tables and counter cleaned at all times.
• Ensure Toast (Register) is current with 86 menu items. Update Daily
• Maintain all TO-GO items are fully stocked prior to service beginning
• Check all chairs and stools before service and keep them clean at all times.
• Ensure all Food Trays are cleaned and ready before service.
• Ensure all silverware roll ups is done prior to service and keep proper stock available at all times.
• All service stations MUST be ready with sugar bags, salt, pepper, water and straws.
• Ensure all packaging supplies and utensils are fully stocked and ready for service.
• Ensure point of sales system and process cash and or credit card transactions.
• Clean the equipment and your entire workstation at the end of your shift.
• Have full knowledge of all food and beverage products served from your station, including ingredients, preparation and can accurately describe dishes to guest.
• When closing ensure pastry display is wiped down and surfaces cleaned.
• Beverage carts to be fully stocked prior to closing. Ensure to communicate to MOD of any orders needed.
• Patio area to be checked of any plates and silverware including Sculpture Garden

TEAM EXPECTATIONS

• Understand and perform to the company's Mission Statement and Core values.
• Maintain a clean and sanitary work environment. Keep all areas clean and organized at all times.
• Be part of a team. Work together and be attentive to each other’s needs on a daily basis.
• Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment; assisting fellow team members as situations arise.
• Embodies the standards of the Restaurant Brand by displaying professionalism in all forms of communication.
• Attend all meetings required.
• Take pride in your appearance while adhering to the Dress & Appearance Policy.
• Work in a safe manner and abide by Workplace Health & Safety standards and Food and Safety Hygiene standards.
• Adhere to the company policies regarding accident and incident reporting procedures.
• All other duties assigned.

YOUR QUALIFICATIONS

• Minimum 2-3 years experience working in similar role
• High School Diploma, or equivalent level of education, preferred (Must be able to add, subtract, multiply, and divide in all units of measure)
• Food Handlers Safety Certificate Preferred
• Ability to read, speak and interpret documents in clear English.
• Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to multitask and manage in high volume, and high stress environments.
• Must have manual dexterity to use and operate all necessary equipment.
• Must be able to reach, bend, stoop, and stretch. Can frequently lift up to 30 pounds, as well as work in a standing position for long periods of time (up to 10 hours).
• Must be able to work a flexible schedule. (including mornings, nights, weekends, and holidays)

PROFILE FOR SUCCESS

• Quality Orientation – constantly strive for quality versus quantity in every aspect of endeavor. Is able to find the right balance between the two.
• Teamwork – view self as part of a team, fosters teamwork with and among others and is willing to take on major and minor roles as part of a team to add to team’s success.
• Flexibility – can easily move back and forth between different job demands, is able to wear “multiple hats” within a defined space or time frame, for long or short periods of time.
• High Energy Level – exhibit the ability to perform at optimal level for extended periods of time, able to exhibit behavior that represents mental, emotional and physical engagement.
• Stress Tolerance – ability to remain focus and composed when addressing multiple competing priorities, able to go above and beyond for extended periods of time during high demand periods
• Communication – exhibit effective verbal and written communication in multiple venues and/or settings. Well versed in multiple forms of manual and electronic communications.
• Customer Service Focus – views internal and external customer as optimally important, seeks to identify customer desires and needs; implements programs and processes to address those desires and needs.

NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY.

The job description isn’t meant to be a complete list of your qualifications or all the things you’ll do.

EQUAL OPPORTUNITY EMPLOYER

Bastion Collection llc –is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Bastion Collection, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.

CONFIDENTIALITY AND DISCRETION

Employees must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Bastion Collection LLC. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image Bastion Collection, LLC.

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