CAFE REGIONAL TRAINING MANAGER - REMOTE (NORTHEAST)

Compass Group; New York (NY); Remote; USD 85,000 - 95,000; Full time

Job summary

An established industry player seeks a CAFE REGIONAL TRAINING MANAGER to lead training initiatives across multiple locations. In this dynamic role, you will specialize in teaching associates about third wave coffee and hospitality, ensuring standards are upheld in cafes. With a blend of remote work and travel, you will collaborate with various teams to drive training strategies and maintain high-quality service. Join a fast-growing company that values innovation and excellence, and take the next step in your career with a role that offers both challenge and opportunity.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Qualifications

• 3+ years in specialty cafe environment, with training experience preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Deliver in-person and virtual training for cafes in the region.
• Coordinate and support training programs and ensure standards are met.

Skills

Specialty coffee training

Communication skills

Analytical thinking

Problem-solving

Time management

Education

Serve-Safe Certification

Tools

LMS management

Coffee equipment

Job description

Eurest

Position Title: CAFE REGIONAL TRAINING MANAGER - REMOTE (NORTHEAST)

Pay Grade: 12

Salary: 85000 - 95000

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing, and fast growing. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results. Come grow your career with Eurest.

Job Summary

This role is for leaders who specialize in teaching and training associates on executing third wave coffee, food, and hospitality. They will be regionally based to support in-person and virtual training for the Cafes in their region to ensure all standards are maintained. This has 25% remote work and 75% travel and in-person. Their focus will be to ensure that all cafes and designated Subject Matter Experts at each location are trained and execute the current core menu and seasonal offerings to the outlined standards.

An ideal candidate would reside in the Boston, NYC, Philadelphia, or Washington D.C. market.

Key Responsibilities

1. Coordinate and deploy the three pillars of the Capital One Café program which includes (Verve Coffee Brand Standards training and Compass Hospitality & Culinary program curriculum.)
2. This role will report directly into the Compass VP of operations for Capital One Cafes. They will also collaborate with the Executive Regional Chef and Head of Training & Development at Verve.
3. Serve as a brand ambassador for Verve Coffee Roasters. Ensure all café employees are trained and performing to Verve Brand Standards.
4. Deliver in-person coffee training on technical skills, including milk, espresso, extractions, brand and coffee education for new openings, re-training, and as needed.
5. Drive training strategy for the region, balancing needs and ensuring consistent execution of Verve Coffee Training, Hospitality, and Culinary training programs.
6. Support Train the Trainer program in all 'Elevated Experience Training Hubs.' Focus on ensuring all onsite subject matter experts, responsible for the Coffee, Hospitality, or Culinary programs are trained and maintaining all standards at the highest level.
7. Coordinate virtual training content in LMS management, webinars, and digital assets/job aides.
8. Complete quarterly site-inspections and audits for quality. Coach team members and managers with corrections and develop action plans and re-training as needed.
9. Café & Coffee equipment checks. Ensure it operates at the required Verve preparation standards. Identify tech service needs.
10. Health & Safety: Promote teamwork, communication, hospitality, and all safety and cleanliness standards during training.
11. Special Promotions & Events: Assist the operational team in deploying new Seasonal offerings. This can include facilitating on-site tastings, demonstrations, and activations.

Qualifications:

1. Minimum 3-year experience in specialty cafe environment
2. Two years of specialty coffee training experience preferred
3. Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards
4. Equipment calibration and general maintenance experience preferred, knowledge of a wide range of equipment
5. Serve-Safe Certification
6. Knowledge of how to work with different learning styles and experience levels.
7. Experience with curriculum development, including SOPs, decks, videos, and job aides
8. Willingness to travel in assigned territory 50% time
9. Dynamic, positive, and outgoing personality
10. Strong verbal and written communication skills
11. Strong analytical and strategic thinking skills
12. Well organized, detail-oriented, and self-sufficient in time management
13. Must be approachable, mindful, and positive
14. Logical and methodical approach to problem-solving
15. Flexible with the ability to multitask in a highly demanding and sometimes stressful environment
16. Ability to give and receive constructive feedback & positive reinforcement in any given situation

Apply to Eurest today!

Eurest is a member of Compass Group USA.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Eurest are offered many fantastic benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave