CAFE REGIONAL TRAINING MANAGER - REMOTE (MIDWEST)

Compass Group Poland Sp. z o.o.; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

An innovative company is seeking a Regional Training Manager to lead training efforts in specialty coffee and hospitality. This role involves 75% travel and 25% remote work, focusing on enhancing the skills of café associates across multiple locations. Ideal candidates will possess a dynamic personality and a comprehensive understanding of coffee preparation and industry standards. Join a fast-growing team dedicated to delivering exceptional dining experiences while enjoying a supportive work environment filled with opportunities for growth and development.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• Minimum 3 years in specialty cafe environment required.
• Strong verbal and written communication skills are essential.
• Experience with curriculum development is preferred.

Responsibilities

• Coordinate training programs for café staff and ensure standards are met.
• Deliver in-person coffee training and support virtual training.
• Conduct site inspections and audits for quality assurance.

Skills

Specialty coffee training

Communication skills

Analytical thinking

Problem-solving

Time management

Curriculum development

Education

Serve-Safe Certification

Job description

Eurest

Position Title: CAFE REGIONAL TRAINING MANAGER - REMOTE (MIDWEST)

Pay Grade: 12

Salary: $85,000 - $95,000 /year

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

This role is for leaders who specialize in teaching and training associates on executing third wave coffee, food, and hospitality. They will be regionally based to support in person and virtual training for the Cafes in their region to ensure all standards are maintained. This has 25% remote work and 75% travel and in person. Their focus will be to ensure that all cafes and designated Subject Matter Experts at each location are trained and execute the current core menu and seasonal offerings to the outlined standards.

An ideal candidate would reside in the Chicago, Columbus, Cincinnati, St Louis, Kansas City, or Denver market.

Key Responsibilities

• Coordinate and deploy the three pillars of Capital One Café program which includes (Verve Coffee Brand Standards training and Compass Hospitality & Culinary program curriculum.)
• This role will report directly into the Compass VP of operations for Capital One Cafes. They will also collaborate with the Executive Regional Chef and Head of Training & Development at Verve.
• Serve as a brand ambassador for Verve Coffee Roasters. Ensure all café employees are trained and performing to Verve Brand Standards.
• Deliver in-person coffee training on technical skills, including milk, espresso, extractions, brand and coffee education for new openings, re-training, and as needed.
• Drive training strategy for the region, balancing needs and ensuring consistent execution of Verve Coffee Training, Hospitality and Culinary training programs.
• Support Train the trainer program in all "Elevated Experience Training Hubs. Focus to ensure all onsite subject matter experts, responsible for the Coffee, Hospitality or Culinary programs are trained and maintaining all standards at the highest level.
• Coordinate virtual training content in LMS management, webinars and digital assets/job aides.
• Complete quarterly site-inspections and audit for quality. Coach team members and managers with corrections and develop actions plans and re-training as needed.
• Café & Coffee equipment checks. Ensure it operates at the required for Verve preparation standards. Identify tech service needs.
• Health & Safety: Promote teamwork, communication, hospitality and all safety and cleanliness standards during training.
• Special Promotions & Events: Assist the operational team in deploying new Seasonal offerings. This can include facilitate on-site tastings, demonstrations, and activations. This may include public lectures, tastings or community events.

Qualifications:

• Minimum 3-year experience in specialty cafe environment
• Two years of specialty coffee training experience preferred
• Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards
• Equipment calibration and general maintenance experience preferred, knowledge of a wide range of equipment
• Serve-Safe Certification
• Knowledge of how to work with different learning styles and experience levels.
• Experience with curriculum development, including, SOPs, decks, videos and job aides
• Willingness to travel in assigned territory 50% time
• Dynamic, positive and outgoing personality
• Strong verbal and written communication skills
• Strong analytical and strategic thinking skills
• Well organized, detail oriented, and self-sufficient in time management
• Must be approachable, mindful and positive
• Logical and methodical approach to problem-solving
• Flexible with the ability to multitask in a highly demanding and sometimes stressful environment
• Ability to give and receive constructive feedback & positive reinforcement in any given situation

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.