Cafe Matcha MP PT Shift Lead

Alfred; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Free shift drinks

Employee discounts

Growth opportunities

Therapy membership reimbursement

Job summary

Alfred, a renowned LA coffee concept, is hiring a Barista with leadership flair for Cafe Matcha. You will lead shifts, coach teammates, and deliver outstanding guest experiences while preparing high-quality beverages and maintaining a welcoming cafe energy.

Ideal candidates bring 1–3 years of cafe leadership experience, strong communication, and a passion for matcha culture. This on-site role offers $22/hr + tips ($24.50–$28.50/hr) with growth opportunities and benefits like shift drinks,

Qualifications

• 1-3 years of leadership experience in cafe, restaurant, or hospitality.
• Passion for hospitality and creating positive customer experiences in a fast-paced setting.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to thrive in a collaborative team while working under pressure.
• Interest in matcha, tea, and specialty beverage culture.
• Must attend quarterly meetings/trainings outside regular shifts.
• Reliable attendance with a minimum of three shifts per week.

Responsibilities

• Lead each shift with positivity, urgency, and professionalism while setting the standard for hospitality and service.
• Deliver exceptional guest experiences and resolve customer concerns with confidence and care.
• Support and coach team members in real time, providing feedback, recognition, and guidance.
• Foster a collaborative, inclusive, and high-performing team environment.
• Share and promote knowledge of matcha, tea preparation, and Cafe Matcha products.
• Onboard and train new team members; support ongoing development.
• Oversee cafe operations, prep beverages/food, and maintain cleanliness and efficiency.
• Ensure food safety, sanitation, and health standards are met; manage cash handling.

Skills

Leadership

Customer Service

Communication

Teamwork

Hospitality

Attendance

Job description

Alfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience – all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide.

Cafe Matcha is Alfred’s matcha-focused cafe concept, bringing the same commitment to hospitality and quality through a fresh lens. Inspired by the nostalgic charm of retro diners and paired with a modern approach to matcha sourcing, preparation, and drink craftsmanship, Cafe Matcha is designed to make matcha approachable, elevated, and fun. Built on creativity, community, and exceptional guest experiences, Cafe Matcha welcomes both longtime matcha enthusiasts and first-time drinkers alike.

REPORTS TO: Cafe Manager

FLSA STATUS: Non-exempt

WAGE: $22.00/hr + tips ($24.50 - $28.50/hr approximately)

The Barista is responsible for delivering exceptional hospitality while crafting high-quality beverages and maintaining an inviting cafe environment. This role is ideal for individuals who are passionate about customer experience, interested in matcha and tea culture, and thrive in fast-paced, team-oriented environments. Baristas help create the overall energy and atmosphere of the café through attention to detail, product knowledge, teamwork, and genuine connection with guests.
What You’ll Bring

Leadership & Hospitality

• Lead each shift with positivity, urgency, and professionalism while setting the standard for hospitality and service.
• Deliver exceptional guest experiences and resolve customer concerns with confidence and care.
• Support and coach team members in real time, providing feedback, recognition, and guidance.
• Foster a collaborative, inclusive, and high-performing team environment.
• Share and promote knowledge of matcha, tea preparation, and Cafe Matcha products.

Team Development

• Assist with onboarding and training new team members.
• Support ongoing development of baristas through coaching, product education, and operational reinforcement.
• Delegate responsibilities effectively and ensure tasks are completed to standard.
• Communicate staffing or operational needs to management as they arise.

Teamwork & Cafe Operations

• Oversee daily cafe operations to ensure quality, consistency, cleanliness, and efficiency.
• Prepare and serve beverages and food according to Cafe Matcha standards.
• Maintain a clean, organized, stocked, and guest-ready environment throughout each shift.
• Support inventory management, product receiving, and replenishment.
• Manage cash handling, opening and closing procedures, and daily operational checklists.
• Ensure food safety, sanitation, and health standards are consistently maintained.
• Utilize communication tools including Slack, email, and daily shift logs to support operational alignment.

Safety & Compliance

• Follow all company procedures related to food safety, sanitation, hygiene, and cafe organization.
• Report safety hazards, incidents, or operational concerns to the Management.

Qualifications

• 1-3 years of leadership experience in cafe, restaurant, or hospitality setting
• Passion for hospitality and creating positive customer experiences in a fast-paced, customer-facing environment.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to thrive in a collaborative team setting while working efficiently under pressure.
• Interest in matcha, tea, and specialty beverage culture.
• Flexibility to attend quarterly team meetings, trainings, or company events that may occasionally take place outside of regular scheduled shifts.
• Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per wee k.

Physical Requirements

• Lift and carry up to 20 pounds without assistance.
• Move quickly and efficiently throughout the cafe in a fast-paced environment.
• Maintain strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
• Bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed.
• Remain on feet for extended periods throughout scheduled shifts.
• Comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments.
• Demonstrate the hand dexterity and coordination needed to safely and efficiently operate espresso machines, steamers, grinders, and other café equipment while preparing beverages to company standards.
• Wage: $22.00/hr + tips ($24.50 - $28.50/hr approximately)
• Free shift drinks and employee discounts
• Growth and advancement opportunities
• Open Path Collective - Therapy Membership Reimbursement