Cafe Manager - CHI - Gold Coast

Chobani; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the food industry is seeking a Cafe Manager to build a healthy business and foster a positive team culture. The role involves ensuring operational needs are met while leading team members in delivering exceptional customer service. The ideal candidate thrives in fast-paced environments and demonstrates high responsibility and integrity.

Qualifications

• Experience in managing teams and fostering a positive culture.
• Strong background in customer service and beverage quality.

Responsibilities

• Build and maintain team engagement and resolve conflicts.
• Ensure drink standards are met and promote coffee knowledge.
• Follow safety protocols and maintain relevant certifications.

Skills

Team Engagement

Customer Service

Quality Control

Communication

Job description

Summary

The Cafe Manager builds a healthy business and a positive culture within their cafes. They ensure operational needs are met while supporting and leading team members. They thrive in a fast-paced environment, working effectively under pressure. They develop a team of baristas to deliver exceptional customer service and quality coffee, upholding La Colombe's reputation. The Cafe Manager demonstrates high responsibility, quality, ethics, and integrity.

Responsibilities

1. People & Culture: Build and maintain team engagement, communicate proactively, foster trust, demonstrate compassion, set clear expectations, resolve conflicts, and coach team members.
2. Beverage Quality: Ensure drink standards are met, coach baristas, collaborate on quality control, and promote coffee knowledge through regular cuppings.
3. Health & Safety: Follow safety protocols, address safety issues promptly, complete health inspections, and maintain relevant certifications.
4. Hospitality: Create a passionate hospitality environment, educate staff on La Colombe's mission, build guest relationships, and exceed guest expectations.
5. Business Management: Curate the cafe experience, develop business strategies, manage schedules, handle payroll and admin tasks, review sales, and control costs.