Cafe Manager

Paycom; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

The Children's Museum of Phoenix seeks a Café Manager to oversee the museum café, Delish / Delicioso, including vendor coordination, ordering, cost control, and revenue growth. You will lead the café team, ensure a clean dining area, and deliver excellent customer service to museum families.

You will mentor staff, maintain a fresh menu, ensure health inspections compliance, manage POS transactions, and contribute to annual budgeting and promotional plans for the café.

Qualifications

• High School graduate or GED.
• Minimum 3 years of food service experience preferred.
• Minimum 1 year supervisory experience required.
• Must have or obtain state Manager Food Handlers Card.
• TOAST software experience is preferred.
• Fluency in Spanish and/or other languages desirable.

Responsibilities

• Welcome and acknowledge all visitors to the Museum.
• Mentor Lead Café Associate and Café Associates.
• Keep Café menu fresh and exciting.
• Recruit Café staff.
• Develop and maintain training materials and performance expectations for Café Team.
• Prepare for compliance with health inspections by authorities.
• Process invoices/payments in a timely manner.
• Manage point of sale software and pricing.
• Develop promotional plans for the business year.

Skills

Customer service

Team leadership

Staff training

Budgeting

Food service

Health & safety

POS software

Spanish language (desirable)

Education

High School diploma or GED

Manager Food Handlers Card (state)

Tools

TOAST software

Altru (training)

Job description

Department: Visitor DevelopmentFLSA Status: Full -Time / ExemptReports to: Director of Visitor DevelopmentCompensation: $50,000 AnnuallyDirect Reports: Lead Café Associate and Café AssociatesSummary: The Café Manager handles all operations of the café inside the Children’s Museum of Phoenix, Delish / Delicioso. This position is the main point of contact for all current and future food vendors. The Café Manager will organize all orders for the café, manage the cost of goods and discover ways to increase revenue. They will lead the café team to prepare Delish-ious food and beverages, keep a crisp dining area, and deliver delectable customer service to our museum families!Essential Duties and Responsibilities:Welcome and acknowledge all visitors to the MuseumMentor Lead Café Associate and Café AssociatesKeep Café menu fresh and excitingRecruit Café staffDevelop and maintain training materials and performance expectations for Café Team on an ongoing basisPrepare for compliance with health inspections from the Maricopa County Environmental Health Department and other regulatory agenciesOrder all necessary food and supplies for caféProcess all invoices / payments in timely mannerManages point of sale softwareDevelop promotional plan for business year with menu additions and combinationsMonitor foods using FIFOAssist Department Director with annual budgetAble to perform duties of Manager On Duty, including crisis managementProcess credit card, cash, and other monetary transactions in a fast-paced environmentMeet Department Revenue GoalsMaintain a clean, organized, and efficient Prep Kitchen at all timesManage maintenance on all café equipmentCommunicate positively and professionally to co-workers in all levels of the organizationClose / Balance daily cash drawerStay up to date on museum policies, exhibits, and eventsWork with a high level of energy, strong work ethic, and sense of excitementOther duties as assignedQualification/Requirements: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strong interpersonal skillsCreative, with a positive, can-do attitudeAvailability on weekdays. Weekends, Holidays, and some evenings for Special Events.Excellent communication and customer service skills and customer-service orientationStrong ability to work under pressure and respond to deadlines and changing environmentsExperience working with Children and FamiliesComfortable in large groups of peopleBasic Computer SkillsTOAST software experience is preferredBasic Mathematic Skills (addition, subtraction, multiplication, division)Fluency in Spanish and/or other languages desirableSupervisory Responsibilities: This position supervises staffEducation/Training/Experience:High School graduate or GEDMinimum 3 years of food service experience preferredMinimum 1 years supervisory experience requiredMust meet requirements of employment background checkMust have or obtain state Manager Food Handlers CardMathematical Skills: Ability to calculate figures and amounts such as discounts as well as basic mathematic skills (subtraction, multiplication, division)Computer Skills: To perform this job successfully, an individual should have knowledge of basic computer skills; Becoming efficient in Altru through training and usage to successfully meet departmental responsibilities.Physical Requirements:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary in front of a computer for up to 8 hours and must have good communication skills (i.e., communicate clearly and effectively in both written and spoken English). The employee must be able to see well and able read fine print. This job also requires the use of a computer and must be able to lift boxes weighing up to 25 pounds.Environmental Requirements:Must be able to work in a well-lighted, temperature-controlled work area. May also be exposed to extreme weather conditions with constant ambient noise levels. Must be able to work in open area with other employees. Employee must adhere to current company and CDC pandemic related guidelines.This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.CMoP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CMoP complies with applicable state and local laws governing non-discrimination in employment.The Children's Museum of Phoenix is an at-will employer. This means that both you and the museum reserve the right to terminate the employment relationship at any time for any reason with or without notice or reassign you or change your compensation.