Cafe Manager

Tesco; New York (NY); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible working options

Retirement savings plan

Life Assurance

Wellbeing resources

Exclusive deals & discounts site

Uniform provided

Holiday starting at 28 days

Résumé du poste

Tesco Cafés in New York seek a Café Manager with hospitality background to lead daily operations, recruit and develop a friendly, trained team and deliver high standards of service and safety. You will drive sales, coach staff, and ensure consistent quality across food and beverage offerings in a welcoming, bustling café.

You will manage routines, efficiency, and compliance while fostering an inclusive culture and ensuring excellent customer experiences for every guest.

Qualifications

• Background in hospitality, at supervisory level or above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsabilités

• Overseeing the overall running of the café, including routines, processes and sales standards.
• Holding full profit and loss accountability for the café.
• Maximising sales, presentation and safety in the café for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding our service plan drivers and delivering to standard.
• Selecting, training and developing team members to feel proud of their work.
• Acting as a café menu expert who shares knowledge with the team.
• Ensuring customers are served quickly and receive high quality food and drinks in a clean environment.

Connaissances

Customer service

People management

Leadership

Hospitality experience

Description du poste

About the role

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.

As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

Alongside a fantastic work life balance , we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here (https://www.tesco-careers.com/explore-our-world/everyones-welcome/).

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

You will need

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

About us

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.