Cafe Manager

Urban Air Adventure Parks; Gilroy (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Gilroy is seeking a Café Manager to oversee the operations of the Urban Café. In this hands-on role, you'll manage team performance, ensure food quality, and uphold service standards. The ideal candidate will have at least two years in food & beverage, along with relevant management experience. Benefits include a dynamic work environment and the opportunity to lead a passionate team committed to providing great service.

Qualifications

• Minimum of two years’ previous F&B experience in quick service or restaurant.
• 1-3 years’ management experience in hospitality preferred.
• Current ServSafe or similar certification, or willingness to obtain.

Responsibilities

• Oversee operations of the Urban Café and manage the team.
• Ensure proper execution of processes, systems, and standards.
• Train team on preparing the full menu and maintaining high standards.

Skills

Ability to lead and motivate Team Members

Excellent interpersonal and communication skills

Ability to problem-solve

Ability to take initiative

Education

High school diploma or equivalent

Some college preferred

Tools

Food Handling Certification (ServSafe)

Job description

JOB SUMMARY

The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Team Members. This is a practical, hands‑on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

• Support the proper execution of all processes, systems, and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Urban Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train the Urban Café Team in preparing the full menu and the front of house staff in preparing drinks and ready‑to‑eat foods to the consistently high standard required
• Establish & maintain a high standard for the Urban Café Team regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Establish & maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain a clear, well‑organized and easy‑to‑access the Urban Café
• Handle guest concerns pertaining to the Urban Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

QUALIFICATIONS

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• 1-3 years’ management experience in the hospitality field preferred
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem‑solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Open to feedback and self‑improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast‑paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

Urban Air Gilroy is an equal opportunity employer.