Cafe Manager

Urban Air Adventure Parks; Minnesota; On-site; USD 42,000 - 64,000; Full time

Job summary

Urban Air Adventure Parks is seeking a Café Manager to oversee all operations of the Urban Café, closely guiding a team of members in a fast-paced environment. The role emphasizes hands-on cooking, beverage service, and ensuring guest satisfaction while maintaining safety and quality standards.

The ideal candidate will have 2+ years of F&B experience, 1–3 years of hospitality management, and a ServSafe certification or willingness to obtain it within 30 days.

Qualifications

• Minimum high school diploma or equivalent; some college preferred.
• 2+ years of food & beverage experience (quick service and/or restaurant).
• 1-3 years of hospitality management experience preferred.
• Current ServSafe or similar Food Handling Certification, or willingness to attain within first 30 days of employment.

Responsibilities

• Oversee operations of the Urban Café and guide the performance of Team Members.
• Spend significant time in kitchen and service area cooking, preparing, and serving food.
• Ensure deliveries are received correctly and logged, and maintain inventory control to minimize waste.
• Lead the Urban Café Team and ensure they meet expected standards; schedule shifts.
• Train staff in preparing full menu and drinks to high standards; maintain punctuality, attendance, and attitude.
• Maintain cleanliness and hygiene with regular deep-clean schedules; organize the Urban Café for easy access.
• Address guest concerns and participate in staff meetings and training as required.
• Other duties as assigned by General Manager.

Skills

People management

Customer service

Effective communication

Education

High school diploma or equivalent

Some college preferred

ServSafe or similar Food Handling Certification

Job description

CAFé MANAGER

JOB SUMMARY

The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

• Support the proper execution of all processes, systems, and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Urban Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train the Urban Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Establish & maintain a high standard for the Urban Café Team regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Establish & maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain a clear, well-organized and easy-to-access the Urban Café
• Handle guest concerns pertaining to the Urban Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

QUALIFICATIONS

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• 1-3 years’ management experience in the hospitality field preferred
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Apple Valley is an equal opportunity employer.