Cafe Lead

Urban Air Adventure Parks; Arlington Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Urban Air Adventure Parks is looking for a Café Lead in Arlington Heights, IL, responsible for overseeing the Urban Air Café, ensuring team performance, and managing daily operations. Ideal candidates will have leadership experience and a background in food service, along with excellent interpersonal skills.

This hands-on role requires a strong commitment to upholding service standards and the ability to train and motivate staff. A high school diploma and food handling certification are required.

Qualifications

• Minimum six months to one year of prior food and beverage experience.
• Must have current ServSafe certification or be willing to obtain one.

Responsibilities

• Oversee shift responsibilities of the Urban Air Café.
• Manage the Café Team and maintain high standards.
• Support execution of processes and standards.

Skills

Leadership

Interpersonal skills

Problem-solving

Food handling

Education

High School Diploma or equivalent

Some College preferred

Job description

Job Summary

The Café Lead is primarily responsible for overseeing the SHIFT responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands‑on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

Responsibilities

• Support the proper execution of all processes, systems, and standards
• Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
• Maintain storage, and rotation to minimize wastage
• Manage the Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
• Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready‑to‑eat foods to the consistently high standard required
• Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times
• Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain well‑organized and easy‑to‑access Café and storage areas
• Handle guest concerns regarding the Café in absence of the Café Manager
• Participate in regular staff meetings and training as and when required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred
• Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)
• One (1) year of leadership experience preferred
• Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment

Additional Requirements

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Willingness to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem‑solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision‑making
• Ability to be open to feedback and self‑improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in noisy, fast‑paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

Urban Air Arlington Heights is an equal opportunity employer.