Café Attendant

Sonesta Hotels; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

HSA with Company Match

401(k) Plan

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is looking for a Café Attendant in Phoenix to deliver welcoming guest service across café and breakfast operations. You’ll help with light food preparation, stock, and maintaining clean, well‑presented spaces throughout shifts.

The role suits someone who enjoys fast-paced hospitality, values teamwork, and takes pride in guest engagement and operational detail. Flexible availability is a plus.

Qualifications

• Experience in café, coffee shop, or food service environments preferred.
• Strong communication and customer-service orientation.
• Ability to work effectively in a fast-paced hospitality setting.

Responsibilities

• Provide friendly, attentive guest service across café, breakfast, buffet, and grab-and-go operations.
• Assist with basic food preparation and presentation following safety standards.
• Monitor stations for quality, cleanliness, and stock levels.
• Maintain cleanliness and organization of café spaces and service counters.
• Operate POS systems and process guest transactions accurately.

Skills

Customer service

Communication

Teamwork

Guest engagement

Tools

POS systems

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Great hospitality is often found in the little moments — a fresh coffee, a quick breakfast, a friendly smile, or a perfectly stocked café. As a Café Attendant, you’ll help create welcoming, seamless guest experiences while supporting daily café operations, light food preparation, and buffet or grab-and-go service.

This role is perfect for someone who enjoys working in a fast-paced hospitality environment, loves interacting with guests, and takes pride in keeping spaces clean, stocked, organized, and guest‑ready throughout the day.

If you’re upbeat, dependable, and passionate about hospitality and food service — we’d love to meet you.

What you’ll be doing

• Provide friendly, attentive, and efficient guest service across café, breakfast, buffet, and grab-and-go operations.
• Prepare and replenish light food offerings including breakfast items, snacks, pastries, coffee, beverages, salads, and grab-and-go products.
• Monitor buffet and café stations to ensure food quality, freshness, cleanliness, presentation, and stock levels are consistently maintained.
• Assist with basic food preparation, setup, portioning, and presentation according to hotel and food safety standards.
• Maintain cleanliness and organization across café spaces, buffet stations, beverage areas, seating areas, and service counters.
• Restock food, beverages, utensils, condiments, cups, plates, and operational supplies throughout shifts.
• Operate POS systems and process guest transactions accurately as needed.
• Follow food safety regulations, sanitation procedures, HACCP guidelines, and hotel operational standards at all times.
• Assist with opening duties, closing side work, inventory support, and operational setup or breakdown tasks.
• Partner closely with Culinary, Stewarding, and Food & Beverage teams to support smooth daily operations and guest satisfaction.
• Support banquet, catering, breakfast, and high-volume service periods as needed.
• Any other duties as assigned.

What great looks like

• Previous café, coffee shop, buffet, restaurant, hospitality, food service, or customer service experience preferred.
• Ability to work efficiently in a fast-paced hospitality environment.
• Strong communication, teamwork, and guest service skills.
• Knowledge of basic food preparation, food handling, sanitation procedures, and food safety standards preferred.
• Experience using POS systems and handling guest transactions preferred.
• Strong attention to cleanliness, organization, food presentation, and operational detail.
• Positive attitude with a friendly, service-focused, and team-oriented mindset.
• Flexible availability including mornings, weekends, holidays, and event support as needed.
• A passion for hospitality, teamwork, guest engagement, and creating welcoming dining experiences.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.