Cafe Associate II

King Arthur Baking Company; Norwich (VT); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Life insurance

Paid time off

401(k) with company match

Volunteer hours

Profit sharing

ESOP

Job summary

King Arthur Baking Company in Norwich, VT is seeking a Café Associate II to join a fast-paced, customer-focused café team. You will deliver an exceptional guest experience, educate customers about our products, and support brand mission through every interaction.

The role emphasizes barista duties, knowledge of bakery items, and efficient service in a collaborative environment. This position offers full-time hours, onsite work, and competitive benefits including pay that reflects experience and

Qualifications

• Experience in retail/food service is a plus.
• Evenings and weekends shift required.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Greets and acknowledges customers.
• Leads and models a high level of customer service.
• Assist customers in selections and maintain knowledge of menu items and baked goods.
• Operates POS functions.
• Receives and restocks deliveries and rotates inventory.
• Maintains cafe appearance and cleanliness.
• Maintains knowledge of specialty coffee menu and operates the barista machine.

Skills

Customer service

Barista experience

Teamwork

Communication

Job description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Café Associate II works alongside our customer-focused café team in a fast-paced environment and enthusiastically delivers great service to our customers, engaging educating and inspiring them in support of King Arthur’s brand and mission. The individual in this role shares an enthusiasm for our artisan food and coffee and is passionate about delivering our customers an exceptional experience.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Norwich, VT; onsite daily

The Pay: $18.57 to $19.52 per hour worked; commensurate with experience.

The Schedule: 36-40 hours per week with day and evening shifts as agreed with flexibility to work weekend days as required.

Essential duties and responsibilities

• Greets and acknowledges customers
• Leads and models a high level of customer service
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections and maintains a through full knowledge of all menu items and baked goods
• Operates and understands all POS functions
• Maintains proficiency placing special orders into the Bakery Special Order system
• Maintains the cafe’s appearance by straightening, cleaning, and replenishing
• Maintains knowledge of specialty coffee menu and operates the barista machine efficiently
• Receives and restocks deliveries using proper inventory rotation
• Masters all working zones in the café
• Moves with purpose and efficiency in the space
• Upholds compassion, respect and common courtesy for all people
• Maintains a positive and cheerful attitude
• Practices safety consciousness at all times
• Ensures adherence to all food and workplace regulations, procedures and policies
• Communicates consistently and clearly with your café team, shift leaders and manager
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late
• Participates in ongoing product and service trainings
• Maintains attentiveness to best business practices
• Maintains working understanding of how to utilize KAB resources

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Minimum job requirements

• Experience in a retail/food service-related field a plus
• Barista work experience a plus
• Ability to work in a fast-paced, high-volume environment
• Evenings and weekends shift required

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how their role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meet deadlines
• Learns from mistakes, is receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Is community minded – gets involved, volunteers

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements
• Ability to remain standing for long periods of time
• Ability to lift up to 25 pounds
• Work environment
• Fast-paced café environment

Safety

• Understands that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same
• Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strives to continually improve and implement new processes to reduce our environmental impact

Uniform

• Footwear must be closed toed, non-slip shoes
• Socks must be worn
• Long pants, skirt or shorts required
• Clean King Arthur Baking – T-shirt (provided)
• Name Tag (provided
• Hairnet and hat must be worn (provided)

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

* Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.