Café Assistant Manager — Lead Team & Guest Experience

Tropical Smoothie Cafe; Lake Charles (LA); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Tropical Smoothie Café in Lake Charles, LA is seeking a dedicated Assistant Manager to lead daily operations and deliver our signature Unparalleled Hospitality. You will coach crew, ensure quality, assist the general manager, and uphold brand standards in a fast-paced café environment.

Ideal candidates have at least 1 year in restaurants, leadership experience, a stable work history, and a drive for growth. Must be legally eligible to work in the United States.

Formación

• A minimum of 1 year in the restaurant industry.
• Experience in a leadership role or position.
• Stable work history.
• Self-motivated and possess a strong desire for professional growth.
• Legally able to work within the State and Federal guidelines.

Responsabilidades

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Provides leadership and verbal direction to crew members.
• Ensures quality product is delivered to the customer every time.
• Supports and works closely with the general manager through daily shift tasks.
• Assists the general manager with stocking & inventory counting.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Knowledgeable and proficient in all positions within the café.
• Successfully completes the Café́ Basics Training Program & stays current on our online training platform, The Blend.
• Completes Serv Safe Class & Maintains Serv Safe Certification.
• Ensures each position is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Enjoys working in team environments.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the café.

Conocimientos

Leadership

Customer service

Team management

Restaurant operations

Descripción del empleo

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our leaders are key to delivering on this promise which is driven by our four values: Relationships Rule, Think Bigger, All in, High Five. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Assistant Manager.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Provides leadership and verbal direction to crew members.
• Ensures quality product is delivered to the customer every time.
• Supports and works closely with the general manager through daily shift tasks.
• Assists the general manager with stocking & inventory counting.
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Knowledgeable and proficient in all positions within the café.
• Successfully completes the Café Basics Training Program & stays current on our online training platform, The Blend.
• Completes Serv Safe Class & Maintains Serv Safe Certification.
• Ensures each position is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Enjoys working in team environments.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the café.

REQUIRED EXPERIENCE AND SKILLS

• A minimum of 1 year in the restaurant industry.
• Experience in a leadership role or position.
• Stable work history.
• Self-motivated and possess a strong desire for professional growth.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Constant face-to-face interactions with crew members and customers. ·
• Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
• Safely navigate in a fast-paced café environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Assistant Managers can expect to have some early mornings, late evenings, weekend and/or holiday hours with additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions with team & customers
• Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!

Tropical Smoothie was born on a beach. There was no art on the walls, because we had no walls. The view was all the art we needed. That first blender was almost as loud as the surf. Fresh fruit came in by the basket, strapped to the front of our cruiser bicycles. Between volleyball games, walks in the sand and dips in the water – they lined up. And the smoothies poured out. We learned a lot on that beach. Most of all, we learned a better way to live. Take things easy, soak up the sunshine and be who you are. We learned the need to a getaway is not a once-a-year-thing – it’s an everyday thing. If we can inspire people to eat better and live better, if we can help the whole world feel a little more like that beach, then we will have done something pretty rad. That’s the idea. That’s Tropical Smoothie Café.