Café Ambassador - Irvine Spectrum

Capital One; Irvine (CA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance Matching 401(k)

Paid Parental Leave

Mental Health support

Child or Elder Care support

Threads beverage perk

Job summary

Capital One is seeking a Café Ambassador in Irvine, CA, to serve as a community-facing banking guide rather than a traditional teller. You’ll help guests explore the digital ecosystem, assist with mobile tools, and represent the Capital One brand in a vibrant café setting.

The role emphasizes relationship-building over sales quotas, offering inclusive growth, training, and a culture focused on service. Flexible, customer-centric, and energetic individuals thrive here.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Preferred: Associate’s degree.
• 2+ years of banking experience.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

Responsibilities

• Engage with guests in a high-energy environment as a capital-one-branded community space ambassador.
• Share the value of Capital One’s products through conversation, not high-pressure sales.
• Guide customers through the digital ecosystem and mobile tools.
• Host and support local events promoting financial health within company programs.
• Advocate for customers and resolve issues in line with compliance requirements.
• Foster an inclusive, adaptable team culture while staying active around the café.

Skills

Strong written & oral comms

G-Suite proficient

Customer service experience

Flexible mindset

Education

High School Diploma/GED

Associate’s degree (pref.)

Tools

G-Suite

Job description

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)
• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn’t a traditional "behind-the-desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care Fit check? Covered.
• We’ll hook you up with our signature Threads line—our treat Custom beverage while working
• And much more!

Essential Functions (Included, but not limited to)

Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region. Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required. Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G‑Suite
• Strong written and oral communication skills

Salary

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Irvine, CA: $52,624 - $57,408 for Cafe Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Eligibility and Other Information

• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug‑free workplace.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the NewYork Correction Law; SanFrancisco, California Police Code Article49, Sections4901-4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact CapitalOne Recruiting at1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
• For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.