Compensation Amount: 17.00 USD Hourly
Job Summary
The Cafe/Concessions Attendant is responsible for assisting in all areas of customer service. The Cafe Attendant is involved in most aspects of day-to-day operations, such as inventory, sales, cash handling, sales reconciliation, line service, etc., while always maintaining a high level of customer service. The role may be cross trained in areas related to cashier, cook, line server, and general utility.
Essential Functions
- Receive assignment from Supervisor at the beginning of each shift.
- Take orders from customers and serve food and drinks according to customer requirements.
- Perform simple food and drink preparation tasks and brew coffee or tea.
- Act as a food runner both indoors and outdoors.
- Set up, restock, and break down front of house work areas, counters and tables both indoors and outdoors.
- Monitor inventory of station and restock front of house supplies and rotate food based on expiration date/time.
- Operate cash/pos register to accept payments and issue receipts, refunds, credit, or change accurately.
- Process end of day bank deposits.
- Maintain a clean and orderly cash station area; stock and maintain cash station supplies.
- Smile and greet customers in a friendly, courteous manner; answer customer questions and provide information on company policies.
- Perform other duties as assigned by the Shift Supervisor or Manager(s).
Skill and Knowledge Requirements
- Partial high school education: High School Diploma/G.E.D. preferred.
- Must be able to understand orally and in written form; interpret menus and follow directions.
- Good visual and communication skills.
- Ability to record information on necessary forms.
- Knowledge of industry standards and company policies and procedures.
- Willingness to be cross trained in other workplace areas.
- Strong customer service abilities, actively looking for ways to assist customers and coworkers.
- Ability to recognize problems or issues and communicate with supervisor/manager.
Physical and Mental Requirements
- Move around on foot to accomplish tasks, with frequent movements from place to place within the unit.
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment.
- Lift, carry, and push up to 25 lbs. regularly, 30‑35 lbs. frequently, and up to 50 lbs. occasionally.
- Stand for entire workday.
- Climb steps regularly.
- Withstand temperature extremes in freezer, refrigerator, walk‑in and cooking areas.
- Read and write work‑related documents in English.
- Use and understand speech clearly; communicate verbally with customers and coworkers.
- Maintain physical presence at the job site to perform duties.
- Seasonal business depends on weather and customer volume; scheduled hours may fluctuate; must be available for flexible hours.
Equipment Used
- Standard commercial cooking machinery and utensils.
- Cash register.