CAD Support Technician I-Specialist

Tritechne; Conway (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a CAD Support Technician I-Specialist, where you'll provide technical support for CAD software, troubleshoot issues, and optimize workflows. Opportunities for growth exist as responsibilities increase with experience. Collaborate with engineers and IT teams to enhance CAD systems and user training.

Benefits

401(k) with Company Match

Health, Dental, and Vision Insurance

8 Company Paid Holidays

Paid Time Off Accrual

Qualifications

• Minimum of 1 year of experience in CAD support or technical support.
• Proficiency in CAD software such as AutoCAD or MicroStation.

Responsibilities

• Provide technical support and assistance to CAD users.
• Conduct training sessions and workshops to improve user proficiency.

Skills

Problem-Solving

Communication

Attention to Detail

Education

Associate degree or certificate in Computer-Aided Design

Bachelor’s degree in Computer Science

Tools

AutoCAD

MicroStation

Job description

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Job Summary

As a CAD Support Technician, you will be responsible for providing technical support, troubleshooting CAD software issues, maintaining CAD systems, and optimizing CAD workflows. You will work closely with CAD administrators, engineers, and other stakeholders to address technical challenges, implement solutions, and ensure the efficient use of CAD software resources. This role offers opportunities for growth, with responsibilities increasing in complexity at higher levels.

Job Summary

As a CAD Support Technician, you will be responsible for providing technical support, troubleshooting CAD software issues, maintaining CAD systems, and optimizing CAD workflows. You will work closely with CAD administrators, engineers, and other stakeholders to address technical challenges, implement solutions, and ensure the efficient use of CAD software resources. This role offers opportunities for growth, with responsibilities increasing in complexity at higher levels.

Key Responsibilities

CAD Software Support & Troubleshooting:

• Provide technical support and assistance to CAD users, troubleshooting software issues and resolving technical problems.
• Assist in the installation, configuration, and customization of CAD software to meet project requirements.
• Investigate and diagnose software performance issues, analyzing logs, error messages, and user reports to implement solutions.
• Collaborate with IT support teams and software vendors to resolve critical software issues.
• Serve as a subject matter expert on CAD applications at higher levels, providing advanced technical guidance.
  
  

Software Customization & Maintenance

• Perform routine maintenance tasks, including software updates, patches, and upgrades.
• Customize CAD software by developing templates, tools, and libraries to improve efficiency.
• Develop and implement CAD standards, ensuring consistency and adherence to best practices.
• Optimize system performance by adjusting configurations and conducting database maintenance.
  
  

User Training & Knowledge Sharing

• Conduct training sessions and workshops to improve user proficiency in CAD software.
• Develop and maintain user documentation, tutorials, and knowledge base articles.
• Mentor and coach junior CAD support technicians, providing guidance on troubleshooting and system optimization.
  
  

System Optimization & Performance Monitoring

• Monitor CAD system performance and identify opportunities for optimization.
• Implement monitoring tools and alerting systems to proactively detect potential performance issues.
• Lead efforts to enhance CAD workflows and streamline processes at advanced levels.
  
  

Minimum Qualifications

CAD Support Technician I:

• Associate degree or certificate in Computer-Aided Design (CAD), Engineering Technology, or related field.
• Minimum of 1 year of experience in CAD support or technical support.
• Proficiency in CAD software such as AutoCAD or MicroStation.
• Strong problem-solving and communication skills.
• Attention to detail and ability to provide user support.
  
  

CAD Support Technician II

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 1-3 years of experience in CAD support with advanced proficiency in CAD applications.
• In-depth knowledge of CAD software customization and configuration.
• Strong analytical and troubleshooting skills.
• Ability to work independently and collaborate in a fast-paced environment.
  
  

Senior CAD Support Technician

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in CAD support with extensive knowledge of CAD software.
• Proven ability to lead training sessions and mentor junior technicians.
• Strong leadership and interpersonal skills.
• Experience in system optimization and workflow improvements.
  
  

CAD Support Technician Specialist

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in CAD support with specialized expertise in CAD applications.
• Advanced proficiency in software customization, performance tuning, and system integration.
• Ability to lead high-level CAD initiatives and collaborate with senior stakeholders.
• Strong leadership in driving continuous improvement in CAD workflows.
  
  

About Us

TriTechne was established in 2015 as a Full-Turnkey Network Services Company. Our Team spans coast to coast, specializing in creating, expanding, and maintaining Network Components for our clients. Leveraging our meticulously crafted processes, we adeptly tailor solutions to meet their unique needs.

Our hands-on team is committed to providing support in both Wireline and Wireless Telecom Verticals, offering expertise in Planning, Site Acquisition, Engineering, Construction, Splicing, and Test & Turn-Up. These multifaceted capabilities position us to collaborate with utility owners, aiding them in fulfilling their network requirements and achieving strategic goals.

With a combined experience of more than 50 years in the telecom industry, our leaders possess an extensive wealth of program knowledge. This expertise is actively utilized to address real-time challenges encountered by utility owners. TriTechne’s overarching goal is to establish meaningful partnerships, guiding utility owners through the dynamic landscape of the industry with efficiency and economic success in mind.

How We Work – TriTechne’s Core Values

• Integrity: We uphold the highest standards of honesty and transparency in all of our actions and communications.
• Accountability: We commit to results and exceptional quality in our work and fully embrace accountability to our team and to our goals.
• Respect: We foster an environment of mutual respect, support, and encouragement, recognizing the value of every individual.
• Coachability: We are committed to growth and self-directed learning, actively seeking and openly welcoming feedback on our performance and our decision-making.
• Teamwork: We believe in the power of collaboration, leveraging our collective strengths to surpass individual capabilities in order to achieve shared objectives.
  
  

Benefits

• 401(k) with 3% Dollar-for-Dollar Company Match; with an Additional 50% Match on the Next 2%
• Health, Dental, and Vision Insurance
• 8 Company Paid Holidays
• Paid Time Off Accrual

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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