Cactus Wellhead - Field Service Technician - Rotational- WHD

Cactus Wellhead LLC; Odessa (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Cactus Wellhead LLC is seeking a Field Service Technician for Odessa, TX. The role involves installing, testing, servicing, and repairing wellhead equipment in the field, ensuring customer satisfaction and compliance with safety standards.

Responsibilities include coordinating with customers, preparing field documentation, and maintaining equipment and tools. Candidates should have a high school diploma or GED and relevant field experience, plus required safety certifications.

Qualifications

• High school diploma or GED; 1–3 years related experience or training.
• Customer required training in safety and field procedures.

Responsibilities

• Perform field service activities including installation, testing, servicing, and repairing wellhead equipment.
• Communicate with customers and maintain a high level of customer satisfaction.
• Ensure proper tools, backup equipment, and parts are available for field jobs.
• Prepare Field Service Orders and required documents accurately.

Skills

Customer service

Safety procedures

Field service troubleshooting

English communication

Education

High school diploma or GED

Tools

H2S/SafeLand/DOT certifications

Job description

Cactus Wellhead - Field Service Technician - Rotational- WHD

This is a Cactus Wellhead position and is located in Odessa, TX

Job Summary: Performs field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.

Essential Functions, Roles, and Responsibilities: Essential duties and responsibilities include the following.

• Practice safe work habits and comply with all quality, safety, health and environmental policies, procedures, programs and regulations.
• Checking compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer.
• Installing and testing of equipment in accordance with operating procedures.
• Servicing equipment as requested by customers in accordance with maintenance procedures.
• Repairing equipment as requested by customers and as necessary due to field malfunctions.
• Maintain service vehicle and tolls/equipment. Ensure periodic maintenance consistent with Company policy and promptly report required repairs to Branch Manager.
• Providing feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports.
• Identifying and ensuring appropriate tools, backup equipment and parts are available at or taken on service job.
• Preparing Field Service Orders, Rental Tickets and customer required documents accurately and completely.
• Maintaining a high degree of customer satisfaction by providing timely and competent service.
• Perform other related duties as assigned or requested.

Education, Training, Experience: High school diploma or general education degree (GED); 1-3 years related experience and/or training; or equivalent combination of education and experience. Customer required training.

Certifications, Licenses, Registrations: Certified in H2S, SafeLand and DOT when driving vehicles greater than 10,001 GVWR.

Job Knowledge, Skills, Abilities:

• Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment.
• Intermediate Computer, Language, and Mathematical Skills.
• Intermediate Reasoning Ability.
• Must possess the ability to speak, read and understand English as this position requires comprehension of written instructions and communication with English-speaking colleagues and customers.

Supervisory Responsibilities: None.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.

This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

Physical Requirements:

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

Environmental Conditions:

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures

Safety Requirements:

• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require:

• Background checks
• Medical examinations
• Safety certifications
• Valid driver's license
• Ability to wear personal protective equipment (PPE)
• Working in various weather conditions
• Travel to remote location.

Cactus Companies maintains a drug-free workplace and participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.