Cactus Wellhead - Field Service Technician

Flexsteelpipe; Athens (Bradford County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role involves performing essential field service activities such as the installation, testing, and repair of wellhead equipment. The technician will ensure customer satisfaction by delivering timely and competent service, while also maintaining service vehicles and tools. Ideal candidates will have a strong background in customer service and field equipment repair, along with the ability to work in diverse environments. If you are passionate about delivering quality service and thrive in a hands-on role, this opportunity is perfect for you.

Qualifications

• 1-3 years related experience in field service or equivalent.
• Knowledge of wellhead and valve equipment compatibility.

Responsibilities

• Perform installation, testing, servicing, and repairs of wellhead equipment.
• Maintain high customer satisfaction through timely service.

Skills

Customer Service Best Practices

Field Equipment Repair

Equipment Troubleshooting

Wellhead and Valve Installation

Intermediate Computer Skills

English Comprehension

Education

High School Diploma or GED

Tools

Service Vehicle

Job description

Cactus Wellhead - Field Service Technician

Job Category: Field Services

Supervisor: David Ferguson

Requisition Number: CACTU002178

Posted: March 20, 2025

Employment Type: Full-Time

Location: Athens, PA (On-site)

This is a Non-Rotational position. Local only.

Job Summary: Performs field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.

Essential Functions, Roles and Responsibilities:

• Practice safe work habits and comply with all quality, safety, health and environmental policies, procedures, programs and regulations.
• Check compatibility of equipment, inspect condition, dry fit and communicate relevant information with customer.
• Install and test equipment in accordance with operating procedures.
• Service equipment as requested by customers in accordance with maintenance procedures.
• Repair equipment as requested by customers and as necessary due to field malfunctions.
• Maintain service vehicle and tools/equipment. Ensure periodic maintenance consistent with Company policy and promptly report required repairs to Branch Manager.
• Provide feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports.
• Identify and ensure appropriate tools, backup equipment and parts are available at or taken on service job.
• Prepare Field Service Orders, Rental Tickets and customer required documents accurately and completely.
• Maintain a high degree of customer satisfaction by providing timely and competent service.
• Perform other related duties as assigned or requested.

Education, Training, Experience: High school diploma or general education degree (GED); 1-3 years related experience and/or training; or equivalent combination of education and experience. Customer required training.

Certifications, Licenses, Registrations: Certified in H2S, SafeLand and DOT when driving vehicles greater than 10,001 GVWR.

Job Knowledge, Skills, Abilities: Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Intermediate Computer, Language, and Mathematical Skills. Intermediate Reasoning Ability. Must possess the ability to speak, read and understand English as this position requires comprehension of written instructions and communication with English-speaking colleagues and customers.

Supervisory Responsibilities: None required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to clearly hear voices or alarms, bells, and other noise.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
• Regularly exposed to wet and/or humid conditions (outside weather conditions); high, precarious places; extreme cold; extreme heat and vibration.
• Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
• The noise level in the work environment is usually very loud.

Disclaimer: Cactus Companies is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected by applicable discrimination laws.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.