Cable Installer

ITG Communications, LLC; Arbutus (MD); On-site; USD 30,000 - 39,000; Full time

Job summary

ITG Communications, LLC in Maryland is seeking a telecom technician to install and maintain residential and commercial telecom and broadband services, including internet, video, voice, and alarm systems. You will perform quality checks and follow safety protocols.

Ideal candidates have a high school diploma and relevant certifications; 0–2 years experience is acceptable. You will troubleshoot issues, educate customers, and pursue upgrade opportunities while maintaining records and communicating

Qualifications

• High school diploma or equivalent.
• Technical certifications relevant to telecom and broadband industry (e.g., alarm systems, router configurations).
• 0–2 years of experience in telecom or broadband field operations is acceptable.

Responsibilities

• Install and maintain telecom and broadband services from street to home.
• Perform quality checks to ensure installations meet client standards.
• Adhere to safety protocols and use PPE.
• Troubleshoot and resolve technical issues for customers.
• Maintain records of work performed and equipment used.
• Operate company vehicles safely.
• Communicate effectively with customers about services and features.
• Stay updated on new technologies and installation techniques.
• Identify opportunities for additional services or upgrades.

Skills

Customer service orientation

Communication skills

Safety procedures

Time management

Education

High school diploma or equivalent

Technical certifications in alarm systems or router configurations

Tools

Alarm systems

Router configurations

Cable installations

Troubleshooting tools

Job description

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

Purpose:

Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.

Responsibilities

Key Responsibilities:

• Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.
• Perform quality checks of the work executed to ensure installations meet client standards.
• Adhere to safety protocols and use proper personal protective equipment (PPE).
• Troubleshoot and resolve technical issues for customers.
• Maintain accurate records of work performed and equipment, consumables used.
• Operate company vehicles safely and efficiently.
• Communicate effectively with customers, explaining services and addressing concerns.
• Stay updated on new technologies, installation techniques, client products and features.
• Educate customers on self-help options and product features.
• Identify and pursue opportunities for additional services or upgrades

Key Measures / Key Performance Indicators:

• Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etc
• Customer satisfaction scores, Net Promoter Score (NPS)
• Safety compliance records

Requirements

Education: High school diploma or equivalent. Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc.)

Experience:

• 0 to 2 years of experience as a technician in telecom or broadband field operations.
• Experience with cable, internet, and voice service installations a plus

Exposure:

• Familiarity with various telecom and broadband technologies, tools and equipment
• Knowledge of safety procedures and regulations
• Understanding of customer service principles, practices.

Factors critical to success at ITG Communications for this position:

• Technical aptitude and willingness to continuously learn new technologies.
• Customer service orientation with the ability to communicate effectively
• Ability to work independently and as part of a team, demonstrating strong work ethic and time management skills

Physical Requirements

• Ability to stand, walk, and sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend and crawl
• Ability to lift up to 75 lbs
• Ability to maintain all safety expectations

Please note:

• Following all required safety protocols and procedures
• Using appropriate personal protective equipment (PPE)
• Operating vehicles and equipment safely
• Maintaining valid certifications and licenses as required
• Participating in mandatory safety training and meetings
• Reporting unsafe conditions or practices
• Passing required drug and alcohol screening
• Maintaining physical capabilities necessary to perform essential job functions safely

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

ITG is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

Best in class employee training, safety programs and operational initiatives