Cable Field Technician (Woburn MA)

ITG Communications, LLC; Woburn (MA); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a dynamic and innovative team as a Cable Technician, where you will install and repair telecommunications cables in homes and businesses. This role emphasizes customer service and technical skills, requiring you to troubleshoot issues and maintain high-quality standards. You'll be part of a growing company that values safety and effective communication, ensuring you have the tools and support needed to succeed. If you're motivated and ready for a rewarding career in telecommunications, this opportunity is perfect for you.

Benefits

Best in class employee training

Safety programs

Operational initiatives

Qualifications

• Ability to understand and follow written and oral instructions.
• Strong problem-solving skills and technical understanding required.

Responsibilities

• Service and troubleshoot cable products and installations.
• Conduct quality control inspections and ensure safety policies are followed.

Skills

Customer Service

Problem-Solving

Technical Understanding

Quality Control Inspection

Time Management

Education

High School Diploma or equivalent

Tools

Diagnostic Equipment

Telecommunications Tools

Job description

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

Cable technicians work in homes and businesses to install and repair telecommunications cables, including phone lines, internet cables, or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations. A good driving record with limited tickets, the ability to utilize a 28’ ladder (75lbs), availability to work early/late hours, and the ability to maintain safe driving practices at all times while driving a company-owned vehicle are essential.

Responsibilities

• Service and troubleshoot cable products.
• Complete work orders and retrieve proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Adhere to safety policy.
• Perform installation work as required.
• Conduct quality control inspections.
• Help with training when needed with technicians.
• Perform quality control inspections on your own work.
• Drive company vehicle.
• Install HSD/Cable/Phone Service as per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled timeframes.

Requirements

The formal education and experience for the Cable Technician job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

Best in class employee training, safety programs, and operational initiatives.